NightHawk RAX50 (AX500) not connecting to Vizio TVs

[danelleholt]

I recently bought a Netgear Nighthawk modem, and I have multiple TVs that are Vizio,  with Firesticks in the back. I am having a terrible time trying to get my tvs to work with Netflix, Prime, or Hulu. 

I bought the Nighthawk AX6, 6 stream WIFI Router, model #RAX50, or AX5400. All these numbers are on the box.

I called VIZIO and they believe that NightHawk is incompatable with these TVs. Is this true or is there a possible work around so that I don't have to take this model back?

I am not very technological so if there is an explanation please be elementary in what I might be able to do in order to troubleshoot this problem.

Much appreciation,

D Holt

[plemans]

What firmware is on the RAX50?

What modem do you have?

When you're connecting them, what error are you getting? or don't any of them see the RAX wifi? Somore more details of exactly whats going on can help.

Have you tried disabling the AX feature until those devices update?