Re: RAX20 readyshare - intermittent speed dropped

fredlamsf · ‎2020-08-29

Hi,

I have purchased RAX20 and using the Readyshare with my external HDD

1. Macshare (Readshare) symption description when using Macbook Pro over 5GHz Wi-Fi

When I am playing MP4 file from the Readyshare via VLC, I find the transfer rate will drop to 0 after 10 ~ 20 mins.

That will cause the player hangs for 20~30 seconds, the streaming experience is not smooth.

I have tried using the "Wireless Analysis" from Mac, it seems that is not the problem on the Mac Wi-Fi side.

I have increased the VLC output buffer, but it does not help the situation.

2. Samba (Readyshare) symptiom description

When I am connecting the Readyshare to my iPad, the drop of transfer is obvious.

Would like to check any suggestion?

Thanks and regards,

Fred

Christian_R · ‎2020-09-04

Hi Fred,

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.

http://www.netgear.com/support/contact.aspx

Christian

fredlamsf · ‎2020-09-08

Hi,

Thanks.

Even the support has contacted, there is still no solution.

The support has told me to update to the latest firmware but my router has the said version already.

Besides, I have tested using LAN cable to test. The symptom is still there.

It seems that is the problem of readyshare.

Thanks and regards,

Fred

Christian_R · ‎2020-09-15

Hi Fred,

May you send me a private message with your email address and case number(s) for us to check further.

Thanks,

Christian

fredlamsf · ‎2020-09-15

Hi,
Your CS has told me to downgrade to previous firmware and then reset as new.
Here are the steps I have done then.
1. I have downgraded the firmware to 1.0.1.58_2.0.31. Unfortunately, after I reset the router as new, it will auto upgrade back to the latest firmware 1.0.1.64. Hope that your side aware this is embarrassing.
2. Then, I just tried to downgrade the firmware to 1.0.1.58_2.0.31, but the intermittent drop of speed is still there.
Regards,
Fred