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Orbi WiFi 7 RBE973
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RAX40 router internet not connected

Unplesnt
Follower

RAX40 router internet not connected

Moved houses
Trying to connect to modem to router and internet.

Tried the following which was unsuccessful:
Updated firmware manually to V1.0.5.104_1.0.1
Connection is Ppoe and details are correct.
Attempted power cycling, soft reset and hard reset multiple times.
Still no internet connection.
Internet light in router is off.
modem says it is working fine.
Message 1 of 2
Kitsap
Master

Re: RAX40 router internet not connected


@Unplesnt wrote:
Moved houses
Trying to connect to modem to router and internet.

Tried the following which was unsuccessful:
Updated firmware manually to V1.0.5.104_1.0.1
Connection is Ppoe and details are correct.
Attempted power cycling, soft reset and hard reset multiple times.
Still no internet connection.
Internet light in router is off.
modem says it is working fine.

It would help to know the manufacturer name and model number of the modem or ONT upstream of your RAX40.  Look on the label.

 

The sequence in which you power up (boot) your various pieces that make up your LAN is important.  Power down (disconnect the power cord) your modem, router, and computer.  On your router, also disconnect the input Ethernet connection.

 

Power up your modem and give it plenty of time to boot and stabilize.  Your internet connection indicator, if there is one, should be the last to illuminate.

 

Connect your Ethernet to your router and then power it up and give it plenty of time to boot and stabilize.  Your internet connection indicator should be the last to illuminate.

 

Power up your computer and you should have internet connection.

 

 

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