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Forum Discussion
sbatchik
Dec 07, 2021Tutor
RAXE500 wont allow Nest camera to connect
Have a brand new RAXE500 router and set up everything but 1 of the 4 NEST Cameras will not connect. I get error code C224. It will connect to my hotspot but not the network or guest network. I have w...
- Dec 13, 2021
Actually ot in touch with Netgear again . This time after an hour of testing, they flashed the new beta firmware and everything works great!
sbatchik
Dec 08, 2021Tutor
Thanks! I will do that! Yes the Nest Door bell, Nest Indoor IQ, Outdoor IQ and Battery Nest all connected. The issue one is the Nest Cam indoor model #A000005 which is the orginal nest cam. I also thought it may be this camera specific but seems odd that you have a top of the line router and it wont communicate with the nest.
Appreciate your suggestions!
tonydi
Dec 13, 2021Luminary
What's the actual firmware version number on the RAXE500?
- sbatchikDec 13, 2021Tutor
Actually ot in touch with Netgear again . This time after an hour of testing, they flashed the new beta firmware and everything works great!
- FURRYe38Dec 13, 2021Guru - Experienced User
Good to hear. Glad NG helped out.
Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡 - tonydiDec 13, 2021Luminary
sbatchik wrote:Actually ot in touch with Netgear again . This time after an hour of testing, they flashed the new beta firmware and everything works great!
Perfect! I asked because I had massive issues with my Nest cameras and working with some great people at Netgear (Nest absolutely refused to even talk to Netgear engineers) we got some special tweaks to fix the problem. If you weren't on one of those FW releases I was going to suggest someone to contact.