This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
I have the Netgear Router RAXE500 and have VPN set up and have been using it since the day I got it. Just recently, when connected to the VPN, I don't get any Internet or local access pass through. There isn't much configurations to do on the Netgear VPN setup page. Does anyone know what's going on? I am using OpenVPN from my Android phone.
I've changed it from UDP to TCP, and then TCP back to UDP with no luck.
I have the Netgear Router RAXE500 and have VPN set up and have been using it since the day I got it. Just recently, when connected to the VPN, I don't get any Internet or local access pass through. There isn't much configurations to do on the Netgear VPN setup page. Does anyone know what's going on? I am using OpenVPN from my Android phone.
I've changed it from UDP to TCP, and then TCP back to UDP with no luck.
I am running the VPN server on my R9000. Attached is a snip from my configuration page. Your newer RAXE500 will look a little different in the format.
How long has it been since you updated the configuration profile on your phone?
On several Android devices, we are using OpenVPN Connect version 3.3.4.
Not sure where you are connected when you are doing the testing. You cannot be connected to Wi-Fi that is part of the same network where the OpenVPN Server (on your router) is running.
I was able to view the log and I see the GW and DNS as 192.168.254.1. This is not the local IP of my router. I had reassigned it when I first received the RAXE500. Can this be the issue? If so, how do I even change it within the router?
With VPN connected, it does show on my RAX500 that I am connected. I was able to check RAXE500 on a LAN connected workstation.
For testing, I used my mobile data to connect to VPN, then tried to access the RAXE500 admin page and it failed. After disconnecting from VPN, tried the admin page again and it worked via the same device.
I am using the DDNS option built into RAXE500 which is hosted by No-IP. It's a turn on or turn off function, nothing to configure on that page.
@mnhim001 wrote: I was able to view the log and I see the GW and DNS as 192.168.254.1. This is not the local IP of my router. I had reassigned it when I first received the RAXE500. Can this be the issue? If so, how do I even change it within the router?
With VPN connected, it does show on my RAX500 that I am connected. I was able to check RAXE500 on a LAN connected workstation.
For testing, I used my mobile data to connect to VPN, then tried to access the RAXE500 admin page and it failed. After disconnecting from VPN, tried the admin page again and it worked via the same device.
I am using the DDNS option built into RAXE500 which is hosted by No-IP. It's a turn on or turn off function, nothing to configure on that page.
I presume you have a valid login at No-IP and pay their annual fee?
What device, brand name and model number, is upstream of your RAXE500 between it and the internet?
I am having the same issue and have been working with Netgear support for a while on this. They are unable to find a fix for the issue so far. Maybe a firmware update is needed to get this fixed?
Hi mnhim001, Netgear support spent almost 2 hours trying to fix my issue before I had to leave the phone call... They took my phone number and said that they would call back and I haven't heard from them yet.
Also, I am discussing the problem with Netgear support over email. No resolution there either.
I think I may try to revert to the older firmware today to see if the latest firmware is the cause of the broken VPN. It would be nice to hear from Netgear support on this sooner than later...
It is easy enough to confirm if the client.key configuration file generated by your RAXE500 is empty or not.
Do a fresh download of the Windows configuration zip file from your router. Extract the client.key file from the zip file. Use a text editor program like Notepad to open the file and look. The file should be several lines of encrypted data.
You do not have the same issue as @jericonst. However, his information was informative.
Back to the question, what device brand name and model number is upstream of your RAXE500? Configuration of that device can block the RAXE500 from having access to the internet via OpenVPN.
For test purposes, you might want to revert back to the firmware version noted above. If you do, be sure and turn off automatic firmware updates. Also you should create a new set of configuration files with the old firmware.
