question about pro support

[bobsbusiness84]

I'm considering the pro support extended warranty for my RAX120, being fairly tech savvy the additional cost of the telephone support option is unappealing, making the additional years hardware warranty at a cheaper rate my preferred option.

What I can't get my head around is how the conversation will work if in 2 years time I'm having strange hardware issues but I have no phone support coverage, because as we all know a technical conversation is usually of any potential RMA situation.

Any feedback/insight/personal experiences welcome... 

[michaelkenward]

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@bobsbusiness84 wrote:

What I can't get my head around is how the conversation will work if in 2 years time I'm having strange hardware issues but I have no phone support coverage, because as we all know a technical conversation is usually of any potential RMA situation.

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Hardware warranties depend on where you are.Some countries have more consumer friendly laws than the USA. But officially they run for a year. So after two years, you will need something else.

Does paid for support via Gearhead cover extended hardware support?

GearHead Support

Ask them?

Good luck reading the NETGEAR Terms and Conditions | NETGEAR-

Of course, this place is free and will support things that date back to the 20th century. One of those turned up here yesterday.