router cant access netgear account

[Daneph]

setup new router yesterday through web page. today I login to router and wants netgear account. I go to login and just keeps saying "something went wrong". I can obviously get to my account here. in the past I never had to login to account as it stayed "linked" after I did it once. so how can I access my router if I can't get to account?

[Daneph · Accepted solution]

based on your statement no account is needed for routers  I disconnected the router from the internet and got in.

kind of a pain but i got ports forwarded i was after in the first place. thanks for the help

[FURRYe38]

What browser are you using? Happening on MS Edge or Firefox? 

Disconnect the router from the ISP modem and factory reset the router and setup from scratch:

https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface

See if you can get in to the routers web pages, then connect it to the ISP modem. 

Please post the FW version if you can see this.

@DarrenM 

[Daneph]

I’m trying to avoid a reset and having to completely setup again

this is in edge

[Daneph]

The fw as seen in app says 1.1.4.28

[FURRYe38]

Ya, seems to be an issue with this version of FW. 

Only way to get in is a factory reset and setup from scratch. With out the router connected to the ISP modem. 

@DarrenM 

[Daneph]

so ii will have to do a reset every time  i want to update  router?

[Daneph]

With out the router connected to the ISP modem. 

@DarrenM 

how will it verify my netgear subscription then?

[FURRYe38]

There is no subscription for NG routers. There is for Armor and SPC. 

Once you factory reset the router and setup manually, after the router is setup, just reconnect it to the ISP modem.

Hopefully NG will fix this on next FW update. 

I'd open a support ticket with NG support and let them know what your having problems with.

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".

Good Luck.

[Daneph · Accepted solution]

based on your statement no account is needed for routers  I disconnected the router from the internet and got in.

kind of a pain but i got ports forwarded i was after in the first place. thanks for the help

[FURRYe38]

Ya something came in on last FW update. Bad behavior for sure. 

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡