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Aspirant

Cell phone calls disconnect when on Wi-fi

I have noticed that if I have my WiFi on my iPhone XS and someone calls , the call gets immediately disconnected. If I try to make a call & the WiFi is on, as soon as someone picks up, the call is disconnected. Not a problem when the WiFi is turned off. Not a problem when I’m on someone else’s WiFi. Thoughts? Some kind of restriction from the Orbi router? (I’ve had this iPhone for almost 2 years and this is a new problem.)
AT&T fiber optic-dumbswitch-Orbi RBK852 with 2 satellites
Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 7
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Guru

Re: Cell phone calls disconnect when on Wi-fi

Please post about this over in the Orbi AX forum:

https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

 

Thank you. 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 2 of 7
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Master

Re: Cell phone calls disconnect when on Wi-fi


@skrishnan37 wrote:
I have noticed that if I have my WiFi on my iPhone XS and someone calls , the call gets immediately disconnected. If I try to make a call & the WiFi is on, as soon as someone picks up, the call is disconnected. Not a problem when the WiFi is turned off. Not a problem when I’m on someone else’s WiFi. Thoughts? Some kind of restriction from the Orbi router? (I’ve had this iPhone for almost 2 years and this is a new problem.)
AT&T fiber optic-dumbswitch-Orbi RBK852 with 2 satellites

Do you have "WiFi Calling" enabled on the iPhone?  (not that I "know anything", because I have never used WiFi Calling and do not have an iPhone)

I love my Orbi.
Message 3 of 7
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Luminary

Re: Cell phone calls disconnect when on Wi-fi

And conversly, if you turn wifi calling off, do the calls complete normally?

 

Message 4 of 7
Highlighted
Aspirant

Re: Cell phone calls disconnect when on Wi-fi

Exactly. Turn off WiFi, no problem.
Message 5 of 7
Highlighted
Luminary

Re: Cell phone calls disconnect when on Wi-fi

Not exactly. Sometimes there is a setting messed up that turning that feature off and then back on fixes. Just turning off WiFi would not reset the WiFi calling feature - it would just turn off WiFi on the phone.
Message 6 of 7
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Guru

Re: Cell phone calls disconnect when on Wi-fi

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed

 

Try disabling the following and see:
Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

 

Be sure that CTS and RTS values are changed to 2347 under Advanced Tab/Advanced Settings/Wireless Settings


@skrishnan37 wrote:
I have noticed that if I have my WiFi on my iPhone XS and someone calls , the call gets immediately disconnected. If I try to make a call & the WiFi is on, as soon as someone picks up, the call is disconnected. Not a problem when the WiFi is turned off. Not a problem when I’m on someone else’s WiFi. Thoughts? Some kind of restriction from the Orbi router? (I’ve had this iPhone for almost 2 years and this is a new problem.)
AT&T fiber optic-dumbswitch-Orbi RBK852 with 2 satellites

 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 7 of 7