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Access control doesn't work
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2023-07-19
10:55 AM
2023-07-19
10:55 AM
Access control doesn't work
Hi all,
I have a RBK50 router with 1 satellite. I was able to control access through the Orbi app as recently as a couple of months ago.
The past few days I am getting a "cannot connect to router" error when trying to remove wifi access to any device.
I have rebooted the router multiple times, uninstalled and installed the app, using local and anywhere access. I also used both Android and ios and both don't work. The message i got on ios is "Sorry that action failed". The only thing i haven't done is factory reset the router which I hope to avoid.
Have anyone seen this problem? Any suggestions?
Picture of error in android attached
App version 2.28.0.3037
Firmware v2.7.4.24
Thank you!!!
I have a RBK50 router with 1 satellite. I was able to control access through the Orbi app as recently as a couple of months ago.
The past few days I am getting a "cannot connect to router" error when trying to remove wifi access to any device.
I have rebooted the router multiple times, uninstalled and installed the app, using local and anywhere access. I also used both Android and ios and both don't work. The message i got on ios is "Sorry that action failed". The only thing i haven't done is factory reset the router which I hope to avoid.
Have anyone seen this problem? Any suggestions?
Picture of error in android attached
App version 2.28.0.3037
Firmware v2.7.4.24
Thank you!!!
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