Orbi WiFi 7 RBE973
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Re: App can't find the base station

_i
Guide
Guide

App can't find the base station

Same problem here.  App can't find the base station, not from wifi nor external access.  Going directly to the ip address with browser fails, albeit while connected to wifi.  I ran a ports scan and it reports 53 (dns), 80 (http), and 443 (https) are up.

 

$ wget 10.0.0.1
--2022-05-06 15:36:49-- http://10.0.0.1/
Connecting to 10.0.0.1:80... failed: Connection refused.

 

 

Looks like a firmware update 4.6.8.2 (Last Updated:04/27/2022).  A LOT of people started having problems after this.

 

One of the new 'features' added in this release looks suspect.

 

Removes the remote management feature from the router web interface (if disabled at time of update) to improve router security.

Message 1 of 12
_i
Guide
Guide

Re: App can't find the base station

Same problem here.  App can't find the base station, not from wifi nor external access.  Going directly to the ip address with browser fails, albeit while connected to wifi.  I ran a ports scan and it reports 53 (dns), 80 (http), and 443 (https) are up.

 

$ wget 10.0.0.1
Connecting to 10.0.0.1:80... failed: Connection refused.

 

 

Looks like a firmware update 4.6.8.2 (Last Updated:04/27/2022).  A LOT of people started having problems after this.

 

One of the new 'features' added in this release looks suspect.

 

Removes the remote management feature from the router web interface (if disabled at time of update) to improve router security.

Message 2 of 12
_i
Guide
Guide

Re: App can't find the base station

Same problem here.  App can't find the base station, not from wifi nor external access.  Going directly to the ip address with browser fails, albeit while connected to wifi.  I ran a ports scan and it reports 53 (dns), 80 (http), and 443 (https) are up.

 

$ wget 10.0.0.1
Connecting to 10.0.0.1:80... failed: Connection refused.

 

 

Looks like a firmware update 4.6.8.2 (Last Updated:04/27/2022).  A LOT of people started having problems after this.

 

One of the new 'features' added in this release looks suspect.

 

Removes the remote management feature from the router web interface (if disabled at time of update) to improve router security.

Message 3 of 12
_i
Guide
Guide

Re: App can't find the base station

Same problem here.  App can't find the base station, not from wifi nor external access.  Going directly to the ip address with browser fails, albeit while connected to wifi.  I ran a ports scan and it reports 53 (dns), 80 (http), and 443 (https) are up.

 

DONE: Disable WiFi Private IP address and Limit IP Address Tracking on any Apple phones or pads.

 

$ wget 10.0.0.1
Connecting to 10.0.0.1:80... failed: Connection refused.

 

MODEL: RBK852

 

Looks like a firmware update 4.6.8.2 (Last Updated:04/27/2022).  A LOT of people started having problems after this.

 

One of the new 'features' added in this release looks suspect.

 

Removes the remote management feature from the router web interface (if disabled at time of update) to improve router security.

Message 4 of 12
_i
Guide
Guide

Re: App can't find the base station

Not a solution for me.   I use firefox, no private relay.

 

Same problem here.  App can't find the base station, not from wifi nor remote access.  Going directly to the ip address with browser fails, albeit while connected to wifi.  I ran a ports scan and it reports 53 (dns), 80 (http), and 443 (https) are up.

 

DONE: Disable WiFi Private IP address and Limit IP Address Tracking on any Apple phones or pads.

 

$ wget 10.0.0.1
Connecting to 10.0.0.1:80... failed: Connection refused.

 

MODEL: RBK852

 

Looks like a firmware update 4.6.8.2 (Last Updated:04/27/2022).  A LOT of people started having problems after this.

 

One of the new 'features' added in this release looks suspect.

 

Removes the remote management feature from the router web interface (if disabled at time of update) to improve router security.

Message 5 of 12
FURRYe38
Guru

Re: App can't find the base station

Do you have Apple iOS device, if so, review this and see if any one of these Apple features help fix this. 

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

 

What Brand and model ISP modem/ONT do you have? 

 

Others have mentioned disabling of iCloud Relay helps as well. 

 

Remote Management was removed a few FW revisions back. This not new.

 

NG is aware of the app having problems connecting to Orbi AX systems...

Message 6 of 12
Jtrendon23
Aspirant

Re: App can't find the base station

I’m having the same issue since the update. I haven’t been able to find a work around. 

Message 7 of 12
jwaas
Tutor

Re: App can't find the base station

So, who do we tell to get this fixed?
Message 8 of 12
_i
Guide
Guide

Re: App can't find the base station

I disabled the various apple settings with no change in results.

Message 9 of 12
_i
Guide
Guide

Re: App can't find the base station

I hope there are some Netgear people on here and they will research and release a firmware fix.  This of course would only fix for those of us that have the device configured to auto-firmware updates.

 

I had to relocate my satellite.  Seems it has a hard problem reconnecting.  (flashing light)  I re-powered the base station and the flashing light went away.  I have no way of confirming it's connected though without access to the device.

 

Message 10 of 12
CrimpOn
Guru

Re: App can't find the base station


@_i wrote:

This of course would only fix for those of us that have the device configured to auto-firmware updates.


I am not aware of any user configuration to enable (or disable) automatic firmware updates.

Message 11 of 12
jwaas
Tutor

Re: App can't find the base station

Agreed. One thing for sure, I’m going to monitor community forums related to all m apps before I install updates again. I could’ve avoided this on-going pain and inconvenience. I’m grateful for lessons learned each time I get burned.
Message 12 of 12
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