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IOS app 2.9.6.0 cannot detect rbs50 satellites connected

Dabbit
Aspirant

IOS app 2.9.6.0 cannot detect rbs50 satellites connected

After updating my iOS app to 2.9.6.0, the app can no longer detected my 2 satellites are connected. They show offline. Using the browser to run the web interface has no issue finding the router and both satellites and devices connect fine. Firmware on all 3 is v2.7.2.104. I have uninstalled the app, removing all data and reinstalled with the same result.

Thank you
Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 6
Christian_R
NETGEAR Employee Retired

Re: IOS app 2.9.6.0 cannot detect rbs50 satellites connected

Hello Dabbit,

 

May you factory reset your router by holding down on the reset button for 15+ seconds using a pin/needle. You will need to run through the setup assistant again. 

 

Regards,

Christian 

Message 2 of 6
Dabbit
Aspirant

Re: IOS app 2.9.6.0 cannot detect rbs50 satellites connected

Thank you for your reply. 

Why would it be the hardware if access via browser see all 3 online?  It’s the app. 

Message 3 of 6
FURRYe38
Guru

Re: IOS app 2.9.6.0 cannot detect rbs50 satellites connected

Try the reset of the RBR and RBS and run thru the setup wizard as suggested. A reset also clears out misconfigurations. 


@Dabbit wrote:

Thank you for your reply. 

Why would it be the hardware if access via browser see all 3 online?  It’s the app. 


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 4 of 6
Licorice1978
Initiate

Re: IOS app 2.9.6.0 cannot detect rbs50 satellites connected

I did a reset and reconfigured the router and the satellites. Didn't work. The app does nog show the correct information and the web interface does show 'online' with an IP.
Message 5 of 6
Christian_R
NETGEAR Employee Retired

Re: IOS app 2.9.6.0 cannot detect rbs50 satellites connected

Hello Licorice1978,

 

We recently released a new Orbi app version for iOS. May you reinstall the Orbi app.

 

https://apps.apple.com/us/app/netgear-orbi/id1182184397

 

Christian 

Message 6 of 6
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