ORBI RBR40 wrong device list

[xenon77]

Hi Community, i have a real issue with device list in my Orbi Router RBR40 there is a swap between mac address and IP address in device list it is creating a lot of issues to identify devices , activate access list or desactivate device for Orbi iOS app

i just reset the Orbi to default factory settings configre it for hours and still have the exact same issue

Can someone advise how to fix that ? thanks in advance

[Christian_R]

Hello xenon77, 

May you provide us with the current firmware version of the router along with the current Orbi app version (iOS or Android). 

Thanks,

Christian 

[xenon77]

Firmware V2.3.5.32
IOS 13.3.1

FYI SAME issue on web interface from PC

[xenon77]

ORBI APP VERSION
2.4.23.1

[Christian_R]

Hi xenon77, 

Thanks for confirming. And you were able to perform a factory reset on the Orbi by pressing down on the reset button for 15+ seconds? 

Christian 

[xenon77]

Yes i did a factory reset
Just reconfigured everything and kept same SSID and WiFi password
Orbi is in Router mode in network 10.0.0.1/24 under a Nokia Fiber Modem Router I Network 192.168.0.1/24

[Christian_R]

Hi xenon77, 

If possible, may you check to see if the issue persists by using another mobile device with the Orbi app installed. 

Thanks,

Christian 

[xenon77]

Yes i confirm

same issue from iPhone iPad and macbook 

[Christian_R]

@xenon77 - Thanks for confirming. I'd like for support to reach out to you for further assistance. Please send me a private message with your contact info and serial number. 

Thanks,

Christian 

[xenon77]

Hi

Here is my contact info

Rgds,