Orbi WiFi 7 RBE973
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Orbi RBR750 Speed Test connection failed

angrylocal
Aspirant

Re: Orbi RBR750 Speed Test connection failed

For what it's worth, here is my information 

Router=RBR750 

Ver. 3.2.16.6

IOS App Ver 2.7.4.1 

 

After several days since rebooting and the speed test working, it fails to do a speed test. 

 

Message 26 of 44
Christian_R
NETGEAR Employee Retired

Re: Orbi RBR750 Speed Test connection failed

Hello angrylocal,

 

I would suggest perform a factory reset on your Orbi units and running through the setup assistant again. Please let  me know if your issue persists. 

 

Christian

Message 27 of 44
capiture
Guide

Re: Orbi RBR750 Speed Test connection failed

No luck - tried that twice nearly 4 months ago when this first surfaced.
Message 28 of 44
bcarrion2
Aspirant

Re: Orbi RBR750 Speed Test connection failed

Continued failure for internet speed test. Rebooted multiple times 

Message 29 of 44
spazvt
Aspirant

Re: Orbi RBR750 Speed Test connection failed

I had the same symptoms as the original poster. Got the Orbi RBR750 set up, then upgraded Spectrum service from 200Mbps to 400Mbps, involving receiving a new modem. I was able to get everything working again, except for the router's speedtest. (Orbi Android App v2.7.2.1371) Begrudgingly I followed the advice and factory reset my RBR750 yet again. (I also uninstalled and reinstalled the Android Orbi app) Now, things are working again and I can do a speedtest in the Orbi app from my router.

Message 30 of 44
Lcalde
Aspirant

Re: Orbi RBR750 Speed Test connection failed

CBK43-100NAS - CONNECTION FAILED - before we return the product back to COSTCO we suggest to get a competent tech support agent to reach out and advise how to FIX THIS ASAP! Thank you
Model: CBR40|Orbi AC2200 Tri-band WiFi Cable Modem Router
Message 31 of 44
loneranger45
Initiate

Re: Orbi RBR750 Speed Test connection failed

Christian-
Are you a netgear employee???
I’ve been using the mesh since July- this has been a sporadic yet continual issue for me...
After many resets, reinstalls, and flat out Terry’s it appears to work for awhile then not again...
It’s now in another period of not working,
This is getting quite old...after spending the kind of $$$ I did on this after reading all the various reviews and talking to all the tech heads I did - boy I’m sure disappointed. Given all the complaints I’ve been reading here disappointed netgear hasn’t come out with a more solid patch. How can this be remedied?? Running the admin on ios
Message 32 of 44
s2000pinoy
Tutor

Re: Orbi RBR750 Speed Test connection failed

Just installed mine this weekend. Initially, the Speedtest did work on my IOS app on iphone 12 pro but eventually i started to get the Connection Failed error. Tried the reboot and then reset per Netgear but to no avail.

From your computer or browser you can try to login to orbilogin.com then go to Advanced tab > Setup > Speed Test

It works there so it seems that the issue is with the Orbi app on IOS.
Message 33 of 44
loneranger45
Initiate

Re: Orbi RBR750 Speed Test connection failed

Christian
Pls contact me directly
Many multiple successes and failures with this speedtest- it’s now in failure mode again and I can’t get it resolved this time. At wits end

Message 34 of 44
JImDonahue
Aspirant

Re: Orbi RBR750 Speed Test connection failed

The speed test worked for a month or so, then started producing flaky results, then failed completely after a reboot.

Message 35 of 44
jsrichie
Tutor

Re: Orbi RBR750 Speed Test connection failed

I have been trying since Nov 2020 to get service and this issue fixed. I have been promised time and time again we will call in 24-48 hours. Even as far as to arrange an exact time frame to WAIT by the phone for a call. If it would have come I would not be writing this.

So almost 70 plus hours on HOLD waiting for service. Case after case closed and a new one opened to track the same issue. 

In the belong run, which this has been, I too am MOVING AWAY from Netgear due to lack to service. 

 

Good by Netgear and thank you for taking our hard-earned money and providing a product that does not work as advertized and can NOT get support for. 

 

 

Message 36 of 44

Re: Orbi RBR750 Speed Test connection failed

I also have this issue and would love to see a resolution.

Message 37 of 44
JImDonahue
Aspirant

Re: Orbi RBR750 Speed Test connection failed

Updating the router to the latest firmware fixed the problem for me. It's version 3.2.17.12 and you can download it from the support website.

Message 38 of 44
s2000pinoy
Tutor

Re: Orbi RBR750 Speed Test connection failed

Here's the link

https://kb.netgear.com/000062824/RBR750-RBS750-Firmware-Version-3-2-17-12

 

New Features and Enhancements:

  • Supports the new device notification feature
  • Includes some security enhancements

Security Fixes:

  • Fixes security vulnerabilities.

For more information about security vulnerabilities, visit https://www.netgear.com/about/security.

Bug Fixes:

  • Fixes issues with Speedtest in the Orbi app
  • Fixes device access issues with the web UI  
  • Fixes some web UI related issues

Download Link:

RBR750 - https://www.downloads.netgear.com/files/GDC/RBK752/RBR750-V3.2.17.12_1.4.14.zip

RBS750 - https://www.downloads.netgear.com/files/GDC/RBK752/RBS750-V3.2.17.12_1.4.14.zip

Firmware Update Instructions:

To update your product’s firmware, follow the instructions in your product’s user manual. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documentation button on the product page.

 

 

Message 39 of 44
s2000pinoy
Tutor

Re: Orbi RBR750 Speed Test connection failed

I concur what @JImDonahue  said. After updating to the latest version. My speedtest works now on my IOS phone. 

Message 40 of 44
jsrichie
Tutor

Re: Orbi RBR750 Speed Test connection failed

Wait for it, I have had that Firmware for a month or better and it worked, then it did not, same a prior and still has no come back, Speed issues are still the same and well Support has still not called after asking me to wait by the phone.

 

To be honest I have written off the 699 I paid for it and moved on. 

Good Bye Netgear.

 

Message 41 of 44
bradrrosenthal
Aspirant

Re: Orbi RBR750 Speed Test connection failed

I am having this issue. I lost power 5 days ago and the internet / router are working, but the speed test gives me the reboot message, which hasnt' worked. 

Message 42 of 44
FURRYe38
Guru

Re: Orbi RBR750 Speed Test connection failed

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?


@bradrrosenthal wrote:

I am having this issue. I lost power 5 days ago and the internet / router are working, but the speed test gives me the reboot message, which hasnt' worked. 


 

Message 43 of 44
manisrah4
Aspirant

Re: Orbi RBR750 Speed Test connection failed


@s2000pinoy wrote:

Here's the link

https://kb.netgear.com/000062824/RBR750-RBS750-Firmware-Version-3-2-17-12

 

New Features and Enhancements:

  • Supports the new device notification feature
  • Includes some security enhancements

Security Fixes:

  • Fixes security vulnerabilities.

For more information about security vulnerabilities, visit https://www.netgear.com/about/security.

Bug Fixes:

  • Fixes issues with Speedtest in the Orbi app
  • Fixes device access issues with the web UI  
  • Fixes some web UI related issues

Download Link:

RBR750 - https://www.downloads.netgear.com/files/GDC/RBK752/RBR750-V3.2.17.12_1.4.14.zip

RBS750 - https://www.downloads.netgear.com/files/GDC/RBK752/RBS750-V3.2.17.12_1.4.14.zip

Firmware Update Instructions:

To update your product’s firmware, follow the instructions in your product’s user manual or worktime employee monitoring software. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documentation button on the product page.

 

 



Thank you,s2000pinoy
Finaly updated my hard

Message 44 of 44
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