Orbi WiFi 7 RBE973
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Re: Orbi-rbr850 not showing devices and not network map

Lizabqts
Aspirant

Orbi-rbr850 not showing devices and not network map

Orbi-rbr850 not showing devices and not network map. Did 2 reboot and a Full reset stayed the same not showing anything. I think the app is messed up.
Message 1 of 18

Accepted Solutions
FURRYe38
Guru

Re: Orbi-rbr850 not showing devices and not network map

Any progress on this? Let us know. 
I passed this on to NG for review yesterday. Seeing that some users have started seeing it work again. 


@Lizabqts wrote:
Orbi-rbr850 not showing devices and not network map. Did 2 reboot and a Full reset stayed the same not showing anything. I think the app is messed up.

 

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Message 14 of 18

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Geojos
Aspirant

Re: Orbi-rbr850 not showing devices and not network map

I had the same problem today, and fixed it.
Google play doesn't have the updated version for the Orbi app.
I just removed the app and downloaded the newest version 2.25.0.2813. Works correctly and stable.
I used apkpure since Google play doesn't have it up to date.
Message 2 of 18
FURRYe38
Guru

Re: Orbi-rbr850 not showing devices and not network map

https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/f...


@Lizabqts wrote:
Orbi-rbr850 not showing devices and not network map. Did 2 reboot and a Full reset stayed the same not showing anything. I think the app is messed up.

 

Message 3 of 18
howardmsam
Aspirant

Re: Orbi-rbr850 not showing devices and not network map

Same here.  Someone replied that they installed the Orbi app from google and that fixed it , but what about people with IOS?  I removed and reinstalled the Orbi app on my iphone to no avail.

Message 4 of 18
Lizabqts
Aspirant

Re: Orbi-rbr850 not showing devices and not network map

Just tried show map but no devices.
Message 5 of 18
Geojos
Aspirant

Re: Orbi-rbr850 not showing devices and not network map

Ya I had that same problem until I got home and reset to factory, setup orbi, then backed up configuration file.
Message 6 of 18
Lizabqts
Aspirant

Re: Orbi-rbr850 not showing devices and not network map

I did that and nothing. I submitted a report. Low hopes. Might be a bug on the app or needs to be updated.
Message 7 of 18
Geojos
Aspirant

Re: Orbi-rbr850 not showing devices and not network map

The old app firmware shows -1 devices under device manager and network map never worked.
The newer version it showed 0 devices and network map works lol
Message 8 of 18
Geojos
Aspirant

Re: Orbi-rbr850 not showing devices and not network map

Out of the blue it's showing my devices. Lol
Message 9 of 18
Lizabqts
Aspirant

Re: Orbi-rbr850 not showing devices and not network map

You got the same problem?
Message 10 of 18
Lizabqts
Aspirant

Re: Orbi-rbr850 not showing devices and not network map

Mine still -1 devices
Message 11 of 18
Geojos
Aspirant

Re: Orbi-rbr850 not showing devices and not network map

Yes both versions show it. Old version started freezing and showed -1 , the newer one showed 0 in device manager. But sometimes when I use anywhere access it will show all my devices. And network map shows everything, not random.
Netgear is in the right direction fixed one bug with network map, need to fix the device manager
Message 12 of 18
howardmsam
Aspirant

Re: Orbi-rbr850 not showing devices and not network map

Same here, devices are there and parental controls work. I didn’t change anything. It just works now. Net gear must have done something to fix on the backend 🤷🏻‍♂️
Message 13 of 18
FURRYe38
Guru

Re: Orbi-rbr850 not showing devices and not network map

Any progress on this? Let us know. 
I passed this on to NG for review yesterday. Seeing that some users have started seeing it work again. 


@Lizabqts wrote:
Orbi-rbr850 not showing devices and not network map. Did 2 reboot and a Full reset stayed the same not showing anything. I think the app is messed up.

 

Message 14 of 18
Lizabqts
Aspirant

Re: Orbi-rbr850 not showing devices and not network map

Yes solved for now . That parental control is part of my routine.
Message 15 of 18
Lizabqts
Aspirant

Re: Orbi-rbr850 not showing devices and not network map

Just the map is not showing.
Message 16 of 18
FURRYe38
Guru

Re: Orbi-rbr850 not showing devices and not network map

Have you power OFF everything, ISP modem, router and all mobile devices for 1 minute then back ON? 

Message 17 of 18
EricavH22
Guide

Re: Orbi-rbr850 not showing devices and not network map

I'm seeing several threads that indicate this issue is resolved. However, for me, it is not. Running a RBR850 system, app version 2.24.0.2733, Android S22+, and all has been rebooted.  Still no network map.  I have submitted a bug report.

Message 18 of 18
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