It seems that the pause/un-pause functionality from Orbi app no longer works.
The app shows that it is paused; but the connectivity remains.
It would be helpful to know:
What sort of device is being paused, and
What sort of connectivity is being used.
The reason is that pausing a device on my RBR50 router seems to depend on what is being done.
With a Samsung tablet connected to the Orbi WiFi, I found that using the Orbi 'app' to Pause the tablet
Causes web access to be blocked, but
Does not block other internet connections. For example ICMP. I have an app on the tablet that can ping IP addresses, and found that it continues to ping 8.8.8.8 (google dns) and 1.1.1.1 (Cloudflare DNS) even when Paused.
Nor did it block DNS lookups. (did a ping on "ford.com". This requires first a DNS lookup, then ICMP.)
I have a suspicion that Pause also may not interfere with existing IP connections, such as those opened by Internet of Things (IoT) devices to their home "cloud".
I do not mean to suggest that Netgear has not introduced a bug in firmware. (There is a long track record of breaking things.) Just gathering information.
Re: V4.6.14.3_2.3.12 firmware unable to pause device from app
Thank you all for the responses. Here is a complete information.
Everything is on the latest version as of time of writing.
Orbi RBR750 with firmware V4.6.14.3_2.3.12 (we have auto-update firmware turned on; so it's a suspect when we suddenly have that feature stopped working).
Orbi app: 2.29.1.129 (on iphone ios version 16.6).
Device that we are trying to pause is an Apple TV, connected over WiFi, (controlling my son's screen time on YouTube).
It used to work prior on both my wife's phone and mine.
Re: V4.6.14.3_2.3.12 firmware unable to pause device from app
Thanks for the suggestion. I've filed a bug report from the app itself.
The old version of the app was not working as well (and I unfortunately did not note the previous version). I was thinking an upgrade would likely resolve it.
I do not mean to suggest that updating firmware will solve the problem. However, one of the first recommendations is to update firmware, so that people are certain that everyone is talking about the same software release.
When the device is paused using the iPhone app, does the slider move and turn gray? i.e., what the app is reporting is incorrect. Or, does the app "not work" in the sense that the slider does not move?
Would it be convenient to open the Orbi web interface and observe how the Advanced Tab, Security Menu, Access Control describes the Apple TV?
Thanks for the suggestion. I've filed a bug report from the app itself.
The old version of the app was not working as well (and I unfortunately did not note the previous version). I was thinking an upgrade would likely resolve it.
Re: V4.6.14.3_2.3.12 firmware unable to pause device from app
Yup, the satellite is also RBS 750.
You are right that I am behind firmware versions. I've updated both router and satellite to V7.2.6.31_5.0.24 and the pause/play functionality still does not work.
I guess this goes to a separate bug report. The reason why my firmware was behind was because the "check updates" firmware functionality was telling me I am on the latest version. Gosh.. just one bug after another.
Re: V4.6.14.3_2.3.12 firmware unable to pause device from app
Some systems may not be included in the newer FW, NG may not auto update or push newer versions of FW, some minor versions don't get pushed, or users have the auto update feature disabled as NG put this user option in back in v4 version of FW.
