"Sorry, your device list failed to load. Please try again later."

[cargal]

Suddenly received - "Sorry, your device list failed to load. Please try again later." - can't find the resolution in the community - any help?

[JWS9518]

There was a recent update of the Orbi app the last couple of days...try updating that if you have not already.  If that doesn't work, I would close the app and then clear the cache of the Orbi app and see of that helps.

[cargal]

Thanks for the suggestion, but that did not work .... i got the following error when trying to check for firmware update...."There was a problem checking firmware update" 

[JWS9518]

Try uninstalling the app completely, rebooting your phone and then reinstall the app through the Android/Apple app store.  Then re-login into the app after installing again and see if that helps.

[JWS9518]

If that fails, try rebooting your Orbi network by unplugging everything for 30 seconds.   

And as a last resort, you could also do a hard reset and see if that straightens things out.   Plus, make sure your Orbi has the latest firmware.

[CrimpOn]

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@cargal wrote:

Suddenly received - "Sorry, your device list failed to load. Please try again later." - can't find the resolution in the community - any help?

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The Orbi 'app' often shows two methods of communicating with the Orbi router:

• Anywhere Access
• Local Access

How is the device running the Orbi app connected to the Orbi (Anywhere or Local)?

[cargal]

This is getting more interesting ... removed and downloaded the Orbi app on my iPhone - still does not work  ... however it works on my iPad perfectly - have never had the problem on my iPad .... i have checked all settings on iPad and iPhone and they are the same ... go figure ...:(:(

[cargal]

Anywhere - on both iPhone and iPad

[cargal]

The fact that it works on the iPad and not the iPhone - is it not safe to assume that it is not related to firmware or is that an incorrect assumption on my part?

[CrimpOn]

Some recent firmware releases on specific products have prompted more questions on the forum than usual, so "it depends".

What Orbi model/firmware release is this?

I would love to hear what happens when you select Local Connection on the iPhone (assuming that it is actually connected locally to the Orbi system)

[JWS9518]

It is a bit odd that it works on one but not the other but is not a surprise when it comes to apps and firmware.

Silly question, have you tried rebooting your phone?