I had the system I have now with cox at a different address and never had any issues with it. Now I have moved and it is terrible and none of the techs can figure out why.
This setup was working well before the move. I have left the diag and the event log below. V4.6.14.4_2.3.12 is the firmware version. Cox checked the lines running to the house with no clear conclusion on whether the lines were good. The tech said there was some noise but it probably will work fine then left his number. Thank you for any help you can provide
Cable Diagnostic
Status: Good
Action: Your setup looks fine. If you are still experience an internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.
Internet Access: Good
Downstream Status: Good
Downstream Power Level: Good
Downstream SNR: Good
Upstream Status: Good
Upstream Power Level: Good
Current time: Mon Feb 20 13:50:15 2023
Startup Procedure Acquire Downstream Channel: 381000000 Hz Locked Connectivity State: Ok Operational Boot State: Ok Operational Security: Enabled BPI+ IP Provisioning Mode: Honor MDD honorMdd(4)
Downstream OFDM Channels Channel LockedStatus ProfileID ChannelID Frequency Power SNR/MER ActiveSubcarrier Unerror Correctable Uncorrectable 1 Locked 3 159 300000000 Hz 1.5 dBmV 42.5 dB 2216~5975 0 0 0 2 Not Locked 0 0 0 Hz 0.0 dBmV 0.0 dB 0~4095 0 0 0
Upstream OFDMA Channels Channel LockedStatus ProfileID ChannelID Frequency Power 1 Locked 0 6 36800000 Hz 36.5 dBmV 2 Not Locked 0 0 0 Hz 0.0 dBmV
Event Log Time Priority Description Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:19 Warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value Feb 20 2023 10:17:19 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW Feb 20 2023 10:17:19 Warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW Feb 20 2023 10:17:29 Alert CM Certificate Error Feb 20 2023 10:17:32 Warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value Feb 20 2023 10:17:32 Warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW Feb 20 2023 10:17:32 Notice US profile assignment change. US Chan ID: 6 Feb 20 2023 10:17:40 Notice CM-STATUS message sent. Event Type Code: 3 Feb 20 2023 10:19:10 Notice US profile assignment change. US Chan ID: 6 Feb 20 2023 10:20:03 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW Feb 20 2023 10:22:31 Notice US profile assignment change. US Chan ID: 6 Feb 20 2023 10:30:02 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW Feb 20 2023 10:30:17 Warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value Feb 20 2023 10:30:17 Warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW Feb 20 2023 10:30:17 Notice US profile assignment change. US Chan ID: 6 Feb 20 2023 10:30:17 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW Feb 20 2023 10:30:21 Critical Unicast Ranging Received Abort Response - initializing MAC Feb 20 2023 10:30:21 Critical No Ranging Response received - T3 time-out Feb 20 2023 10:32:18 Critical Unicast Ranging Received Abort Response - initializing MAC Feb 20 2023 10:32:18 Critical No Ranging Response received - T3 time-out Feb 20 2023 10:33:42 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW Feb 20 2023 10:35:11 Warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Feb 20 2023 10:35:11 Notice TLV-11 - unrecognized OID Feb 20 2023 10:35:11 Critical Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:35:15 Warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value Feb 20 2023 10:35:15 Warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW Feb 20 2023 10:35:15 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW Feb 20 2023 10:35:15 Critical No Ranging Response received - T3 time-out Feb 20 2023 10:35:16 Warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW Feb 20 2023 10:35:16 Critical No Ranging Response received - T3 time-out Feb 20 2023 10:35:17 Warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW Feb 20 2023 10:35:26 Alert CM Certificate Error Feb 20 2023 10:35:29 Warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value Feb 20 2023 10:35:29 Warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW Feb 20 2023 10:35:29 Notice US profile assignment change. US Chan ID: 6 Feb 20 2023 10:38:06 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW Feb 20 2023 10:38:48 Notice US profile assignment change. US Chan ID: 6 Feb 20 2023 10:58:24 Critical No Ranging Response received - T3 time-out Feb 20 2023 10:59:11 Notice US profile assignment change. US Chan ID: 6
Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:15 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:17:19 Warning (5) REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value Feb 20 2023 10:17:19 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW Feb 20 2023 10:17:19 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW Feb 20 2023 10:17:29 Alert (2) CM Certificate Error Feb 20 2023 10:17:32 Warning (5) DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value Feb 20 2023 10:17:32 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW Feb 20 2023 10:17:32 Notice (6) US profile assignment change. US Chan ID: 6 Feb 20 2023 10:17:40 Notice (6) CM-STATUS message sent. Event Type Code: 3 Feb 20 2023 10:19:10 Notice (6) US profile assignment change. US Chan ID: 6 Feb 20 2023 10:20:03 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW Feb 20 2023 10:22:31 Notice (6) US profile assignment change. US Chan ID: 6 Feb 20 2023 10:30:02 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW Feb 20 2023 10:30:17 Warning (5) DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value Feb 20 2023 10:30:17 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW Feb 20 2023 10:30:17 Notice (6) US profile assignment change. US Chan ID: 6 Feb 20 2023 10:30:17 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW Feb 20 2023 10:30:21 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Feb 20 2023 10:30:21 Critical (3) No Ranging Response received - T3 time-out Feb 20 2023 10:32:18 Critical (3) Unicast Ranging Received Abort Response - initializing MAC Feb 20 2023 10:32:18 Critical (3) No Ranging Response received - T3 time-out Feb 20 2023 10:33:42 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW Feb 20 2023 10:35:11 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Feb 20 2023 10:35:11 Notice (6) TLV-11 - unrecognized OID Feb 20 2023 10:35:11 Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11 Feb 20 2023 10:35:15 Warning (5) REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value Feb 20 2023 10:35:15 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW Feb 20 2023 10:35:15 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW Feb 20 2023 10:35:15 Critical (3) No Ranging Response received - T3 time-out Feb 20 2023 10:35:16 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW Feb 20 2023 10:35:16 Critical (3) No Ranging Response received - T3 time-out Feb 20 2023 10:35:17 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW Feb 20 2023 10:35:26 Alert (2) CM Certificate Error Feb 20 2023 10:35:29 Warning (5) DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value Feb 20 2023 10:35:29 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW Feb 20 2023 10:35:29 Notice (6) US profile assignment change. US Chan ID: 6 Feb 20 2023 10:38:06 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW Feb 20 2023 10:38:48 Notice (6) US profile assignment change. US Chan ID: 6 Feb 20 2023 10:58:24 Critical (3) No Ranging Response received - T3 time-out Feb 20 2023 10:59:11 Notice (6) US profile assignment change. US Chan ID: 6
Is there anything specific I can ask them to address. They have been to my house 6 times now and they've done little more than swap the modem. I had hoped they would TDR the line or something more than a network analyzer that tells the same information about data transfer that the modem does. I do not understand what the information the notice, warning, and critical flags are trying to convey.
Well they haven't reviewed them but they did leave their modem/router and everything seems to work fine now. What is the return policy on this router I think I must have gotten a defective one.
