Can’t connect GE washer and dryer to new Orbi RBRE960

[czl6lx]

Had GE washer and dryer hooked up to previous Nighthawk router without any issues, switched to a new Orbi RBRE960 and now they will not connect.  I also have the same issue with a Lennox iComfort thermostat.  All of my other IOT devices hooked up automatically to the new IOT network name that the Orbi created.

Any help would be much appreciated.

[FURRYe38]

Did you use same SSID name and password used from other router on the RBR router? You can. 

What is the wifi security mode setting? WPA2 or Mixed WPA2/WPA3? 

[czl6lx]

Thank you for reply.

The router automatically created a new SSID, it appended the original with a -IOT, password is the same.  All my other IOT devices connected flawlessly, but not the washer/dryer or my Lennox thermostat.  My security setting for the -IOT is WPA2-PSK (AES), the only other option for this SSID is WPA-PSK (TKIP) + WPA2-PSK (AES).

[Mikey94025]

Try setting your CTS/RTS Threshold to 2347 to maximize compatibility with older wireless devices:

1. Go to the web admin portal at http://orbilogin.com/
2. Click to the Advanced tab, Advanced left menu, Wireless Settings
3. Set CTS/RTS Threshold to 2347 for both 2.4hz and 5Ghz networks
4. Press Apply

See if that helps.  If problems still persist, next try disabling AX mode for the 2.4Ghz band:

1. Go to http://orbilogin.com/
2. Click to the Advanced tab, Setup left menu, Wireless Setup
3. Uncheck "Enable 2.4G" under the top Enable AX section
4. Press Apply

[czl6lx]

All good now!  Most of my IoT devices connected to the SSIS that was appended with IoT at the end of the SSID, except for my washer/dryer and thermostat.  Deleted the -IoT at the end of the SSID and all was good.  Thank you for replies and help.