I am at my wits end! We have three XBox consoles in my home and all three keep getting a Double NAT or Strict NAT condition. I have turned on UPnp and IPV6 to no avail. I have a Motorola MB8600 modem that the documentation says is already a bridge modem, so I am not sure what else I can do. We are regularly getting kicked from multiplayer games. My current FW is 3.2.10.11
Any ideas other than port forwarding or DMZ, which I am not too fond of doing.
No, haven't done a factory reset yet. We just upgraded to Cox GigaBlast, replaced my old Arris Surfboard with the new Motorola, and replace my old Orbi system with this new RBR850. Several problems so far but this is the one it the first on the list.
Power ON all three game consoles. When they are ready, hold the front power buttons until they turn OFF. Leave them off. Then I would power OFF the modem for 30 seconds then back ON. WHile this is happening, press the reset button in back of the RBR for 15 seconds then release. Walk thru the setup wizard and complete the setup. Reset the RBS as well.
Be sure to check CTS and RTS values. If you see 64, change both radios to 2347. Under Advanced Tab/Advanced Settings/Wireless Settings
Power ON one xbox at a time and check NAT status on the dashboard networking settings.
One is wired to Orbi router One is wired to Orbi satellite One is on WiFi. All three giving the same condition.
When I have run the tracert I am seeing the double NAT addresses but cannot explain why. Goes straight from wall --> modem --> Orbi.
I will do the steps above as suggested and post the results.
After I have factory reset, are there any other settings besides the info above, that I should be looking at? Everything I have researched says to use port forwarding or DMZ and I really would rather not. I have also read info saying UPnP and/or IPv6 should solve it, but neither worked.
I am a firm believer in Orbi since I am a long time user but this $600 unit is giving me fits.
I did everything listed above, including the factory reset, and the problem persists. Still getting Double NAT on the xbox and my tracert is still showing the same. I have no idea what to do or how to fix this, not even sure how I can have a Double NAT error with my current setup.
I read an entire thread about the current FW being buggy? Not sure if this is the case here.
I spoke to my ISP tech at length. They are showing all green on their end, nothing what so ever out of the ordinary. They suggested either bad FW, a bad Orbi (it's only two weeks old) or going to a different router altogether.
I would turn OFF ALL RBS after the reset. Add them later. Reset them then turn them OFF.
Get the RBR setup then test NAT condition with the RBR first alone with the first xbox. It should get OPEN NAT.
I would test out all xboxes on the RBR first.
What is the WAN IP address the RBR is seeing while connected to the ISP Modem? We should be seeing a ##.##.###.### kind of address and not a 192, 172 or a 10 address string.
One thing that I know there is a bug with is that prior version of FW would not correctly give me OPEN NAT when in router mode. v10.11 was the first one I was able to get OPEN NAT with when in router mode. I've been using AP mode up to this point with my Orbi AX with a NG XR450 gaming router which we have NAT Filter set to OPEN and allows for OPEN NAT on two consoles and in game when playing same game at the same time:
Were you seeing OPEN NAT before with all your consoles on the dashboard in prior FW versions? I could not for lift of me get OPEN NAT with just 1 xbox. SO I had to run AP mode.
There is another bug which I'm trying to get NG to fix. The NAT Filter feature on Orbi AX when set to OPEN isn't working. When it's set to open, NAT testing should report FULL CONE NAT. It's reporting Port Address Restricted NAT instead. If we can get NG to fix this then having two or more game consoles online at the same time with OPEN NAT shouldn't be a problem anymore. Orbi AC doesn't have this problem so that 50 series works fine. Just need NG to get this fixed for the 850 series.
I have never had an open NAT since I installed the Orbi AX. I have only had it for a week or so and spent more time setting up the network and never paid much attention to the consoles. I assume I started with the latest FW.
This, I think, might be my problem and what I was talking to my ISP about last night. When I did a /tracert last night, my first two hops are:
What is the WAN IP address the RBR is seeing while connected to the ISP Modem? We should be seeing a ##.##.###.### kind of address and not a 192, 172 or a 10 address string.
Yes, those are not what should seen on the RBR. WAN side should be ##.##.###.###
I thought your modem was a modem only however I see it maybe doing some NAT'g. I see it has 4 ports on the back I I might have though incorrectly. Need to get this modem bridged if possible if this is the case.
Yes, this is the problem, it's already a bridge modem.
Motorola MB8600
@FURRYe38is correct that your post probably belongs in the "AX" community forum. Meanwhile, here here some suggestions:
You are fortunate to have the Motorola MB8600 modem. That eliminates a host of potential issues. It is "only a modem" and in no way contributes to the problem
Ya, OPEN NAT has been problematic on Orbi AX since day one. Up until v10.11 was applied to mine, then I finally got OPEN NAT with 1 xbox here. I run two separate networks off my CM1100 modem so I have two routers connected, each get different IPs from ISP. So I have 1 xbox on one router and the other on the other router. OPEN NAT on both however in game, MW at the same time, is moderate.
I have never had an open NAT since I installed the Orbi AX. I have only had it for a week or so and spent more time setting up the network and never paid much attention to the consoles. I assume I started with the latest FW.
This, I think, might be my problem and what I was talking to my ISP about last night. When I did a /tracert last night, my first two hops are:
What is the WAN IP address the RBR is seeing while connected to the ISP Modem? We should be seeing a ##.##.###.### kind of address and not a 192, 172 or a 10 address string.
I was running an Orbi RBR50 through an Arris Surfboard.
Once I jumped to gigablast, I upgraded both the modem and the router.
Been a HUGE fan or the Orbi since the beginning but this is making me second guess this purchase. Not sure if it's too new and they haven't worked out all of the bugs or what but I am considering returning it and going with a different option. Although I really do not want to. The wife works from home and has to have steady, uninterrupted internet, and so far, it's not been happening.
I chose the Motorola MB8600 since it does support GigaBlast nad seemed like it would be solid upgrade-free for several years. Plus it had stellar reviews.
