My parents have a RBK752 and it fails to send email logs. It had sent them to me since originally getting the router a few years ago, but stopped mid 2023. I was finally able to update to the latest firmware version 7.2.6.21 a few weeks ago and the issue still persists.
I personally have have RBK852 and email logging works just fine. It is also using the same firmware version that the RBK752 is using. Both routers are using Charter/Spectrum internet service, but in different states. I have tried various email accounts from spectrum and gmail and the RBK752 still fails to send.
Before it quit working, I was having the logs sent to the same email address and used identical settings. They are both using mail.twc.com and port 587 for the outgoing mail settings. The authentication box is unchecked.
Scanning through old posts, it seems a few users have similar issue on the RBR750 series. Is that feature just not working on those models? Or are there other settings I should consider?
Possible the email service could have blocked the emails due to being considered spam. I've seen this before. Somethings ISPs consider constant emailings spam sometimes. If the 8 series is working and the 7 series isn't, something where the 7 series resides is no longer working.
Try manually sending the logs using the Send button, then go into the log menu on the 7 series and look at the log entry here. WIll give status on the results of sending the log. Post the out put here.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.
As FURRYE38 said - Check your Administration / Logs to detect errors using your email settings. Logs there will identify if your email gateway is configured incorrectly or if it is getting blocked.
Try the power cycle OFF then back ON first, then check the logs again. If messages are still there, then something with the email services or email configuration has changed and the router can't send the logs correctly.
This is my Orbi configuration (orbilogin.com / Advanced / Security / E-mail) that successfully sends logs via Gmail. I have 2FA enable for my normal Google account but use an app password for my Orbi and HP printer email gateway config. Instructions for app passwords setup: https://support.google.com/a/answer/176600?hl=en
Primary-Email Address: USERNAME@gmail.com Outgoing Mail Server = smtp.gmail.com Outgoing Mail Server Port Number = 465 Requires authorization = CHECKED User Name = USERNAME@gmail.com Password = <app password>
