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When connected to orbi wifi using the mobile app for facebook and instagram on my phone it fails to load images and videos and when they do its extremely slow, when I switch to mobile data it loads without any problems.
Orbi RBK853 in AP mode connected to Sky q hub.
I've seen this is a common issue for orbi users in router mode so they have more options they can change. However I run mine in AP mode and have the same problems.
Speed tests are fine and everything else seems to load fine without any problems, just seems to be affecting facebook and instgram apps.
Any help is greatly appreciated. I've tried factory resetting sky q hub and orbi router and satellites but the issues is still the same.
They did work in AP mode but I needed to roll back to an older firmware and block all updates. This worked great but eventually, a change would happen and the update would get pushed randomly at night and I would have to waste time rolling back again.
The problem was I had an ISP-provided router so I was getting double NAT if I used the Orbi in router mode.
I changed my internet to FTTP so I had an ONT installed with this. I connected the ONT to my orbi directly and used the orbi as the router. no double NAT and everything appears to be working ok.
Unfortunatly sky q hub doesnt allow you to change the DNS on the router. i have tried changing the DNS on my mobile but that didn't make any difference.
I tried the orbi in router mode and the facebook and Instagram loading issue went away but then I had the issue of Double NAT.
I also tried disconnecting the orbi and turning on the sky q hub wireless to connect directly and that worked as well. so it seems like the issue is related to the orbi
The issue with using the DMZ and having the double NAT is that trying to access/control the sky box from mobile phone stops working as it seems to leave the sky boxes on the routers NAT. I know this may seem trivial to most but when you don't have the remote control to hand its nice to be able to use your mobile.
I've read so many posts on here and attempted various troubleshoots, are we expecting another firmware upgrade from NG soon? i can see from another recent post that the recent firmware has caused all manner of issues for some users.
Cant downgrade FW on this current version and cant prevent automatic FW upgrades?
You should be connecting any ISP devices to the ISP modem, not Orbi.
Even if you have Orbi and the modem both in router mode, your always in double NAT regardless of FW version. If you use the DMZ on the modem for Orbi in router mode and connect ISP devices to the ISP modem in router mode, you should be fine in this configuration. If not, you'll need to use Orbi in AP mode then.
this is where i've come to... i want to use the orbi in AP mode but facebook and Instagram apps arent loading properly on mobiles.
i was hoping I could either upgrade/downgrade my current firmware to see if that resolves the issue as it was working before the latest automatic update 😞
So with the RBR in AP mode and not using the DMZ, these apps are not loading on your devices? RBR would not be blocking anything in AP mode.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser. Press the back reset button for 15 seconds then release.
Yep you've got it in one, RBR in AP mode and not using the DMZ, these apps are not loading properly on my devices.
Yes factory rest of orbi and tried factory reset of ISP modem and disconnecting power as well. These were also the steps that NG support ran through with me, but then got stuck when there wasn't a "yes" button to downgrade the firmware, promisssed me a call back from next level of support... but still waiting.
When dealing with a situation like this, the first crucial thing to identify is whether the issue is isolated or impacts a large number of people. Try these things first:
Clear the cache and data on Instagram and Facebook.
>Install the app again.
Remove yourself from the Beta programme or try an earlier APK.
Try Browser-based access
If nothing work for you then may be this problem is caused by IPV6. Disable IPv6 and then try, Your apps will operate flawlessly.>
1. Tried clearing browser cache and removing and reinstalling both Facebook and Instagram apps. 2. Not sure how I can remove myself from the beta? or install earlier Facebook and Instagram APK. I’m on iPhone 3. Browser based access works ok.
Have tried on multiple devices in the house and all seem to be affected.
I have the exact same issue Stu and posted about it on a seperate thread.
Only started being a problem with the latest firmware update, it appears. @FURRYe38 has responded to me and I am yet to try his suggestions, but sounds exactly like what I am experiencing across all of my devices.
unfortunately i cant put my sky q hub in modem only mode and doing the DMZ gives me double NAT which causing interference with the connectivity for my sky tv multiroom boxes.
I'd LOVE the option to roll back the firmware or would like to know when the next release/fix is available.
Potentially could be upgrading to fttp as its become available to me, can the orbi be connected directly to the ONT without the need for the sky modem/router?
Something to ask your ISP about. If you connect your sky boxes to the ISP modem in router mode, then you shouldn't have a problem with double nat while using DMZ for the RBR. DMZ helps with double NAT issues for the RBR in router mode.
They did work in AP mode but I needed to roll back to an older firmware and block all updates. This worked great but eventually, a change would happen and the update would get pushed randomly at night and I would have to waste time rolling back again.
The problem was I had an ISP-provided router so I was getting double NAT if I used the Orbi in router mode.
I changed my internet to FTTP so I had an ONT installed with this. I connected the ONT to my orbi directly and used the orbi as the router. no double NAT and everything appears to be working ok.
