LG TV appears as a satellite, won't connect as Wi-Fi endpoint

[Doxy]

I have an Orbi model RBR750 with one satellite, and I have a connection problem.  The main problem is that the LG TV cannot connect to Orbi's Wi-Fi network.  The second thing, which is an observation, is that on Orbi's network map, the LG TV appears as a satellite (connected to the actual Orbi satellite).  So I'm puzzled as to why Orbi thinks the TV is a satellite, and I suspect it could be related to the problem of the TV connecting to Orbi's Wi-Fi network.  Is there a way to tell Orbi that the TV is not a satellite?  I would like to try that and see if I can then get the TV to connect to the Wi-Fi network.

[Mikey94025 · Accepted solution]

I don't have any answer for the app's inaccurate network map.  I usually ignore it and just rely on the list of network devices via the orbilogin.com admin website.

To help connect your TV, try setting your CTS/RTS Threshold to 2347 to maximize compatibility with older wireless devices:

1. Go to the web admin portal at http://orbilogin.com/
2. Click to the Advanced tab, Advanced left menu, Wireless Settings
3. Set CTS/RTS Threshold to 2347 for both 2.4hz and 5Ghz networks
4. Press Apply

See if that helps.  If problems still persist, next try disabling AX mode for the 2.4Ghz band:

1. Go to http://orbilogin.com/
2. Click to the Advanced tab, Setup left menu, Wireless Setup
3. Uncheck "Enable 2.4G" under the top Enable AX section
4. Press Apply

[Mikey94025 · Accepted solution]

I don't have any answer for the app's inaccurate network map.  I usually ignore it and just rely on the list of network devices via the orbilogin.com admin website.

To help connect your TV, try setting your CTS/RTS Threshold to 2347 to maximize compatibility with older wireless devices:

1. Go to the web admin portal at http://orbilogin.com/
2. Click to the Advanced tab, Advanced left menu, Wireless Settings
3. Set CTS/RTS Threshold to 2347 for both 2.4hz and 5Ghz networks
4. Press Apply

See if that helps.  If problems still persist, next try disabling AX mode for the 2.4Ghz band:

1. Go to http://orbilogin.com/
2. Click to the Advanced tab, Setup left menu, Wireless Setup
3. Uncheck "Enable 2.4G" under the top Enable AX section
4. Press Apply

[FURRYe38]

What Firmware version is currently loaded?

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@Doxy wrote:

I have an Orbi model RBR750 with one satellite, and I have a connection problem.  The main problem is that the LG TV cannot connect to Orbi's Wi-Fi network.  The second thing, which is an observation, is that on Orbi's network map, the LG TV appears as a satellite (connected to the actual Orbi satellite).  So I'm puzzled as to why Orbi thinks the TV is a satellite, and I suspect it could be related to the problem of the TV connecting to Orbi's Wi-Fi network.  Is there a way to tell Orbi that the TV is not a satellite?  I would like to try that and see if I can then get the TV to connect to the Wi-Fi network.

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[Doxy]

Thanks for your help.  Changing the CTS/RTS Threshold fixed the problem.  It's connecting now.

The LG TV still shows as a satellite, but that doesn't bother me as long as it connects.

[FURRYe38]

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡