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Since 3 years it has not been possible anymore to login on my desktop PC to my Orbi 850 Series Tri-Band WIFI 6 Mesh, model RBR850. Added is one functioning satellite, model RBS850. Operating system: Windows 11.
Only in my Android mobile app I can see if the router is connected with the internet, which it does. After logging on the Netgear site on my ethernet PC it is said ever since that 'You may not be connected to your Orbi WiFi Network'. But I am connected to my Orbi network. Logging into Orbi via my WiFi laptop is not possible either with the same message: No connection to the Orbi network.
Said Orbi works as router in AP Mode (access point) and is connected with the Genexis glass fibre modem, model Platinum 7840, which is in the bridge mode.
What might be wrong in the settings or hardware to fix it and login again to the Orbi router on my PC?
After any factory reset, you can be sure to use the same SSID name that you had been using before so that prior connected devices will reconnect and you won't have to set them up again.
Sounds like you have a router upstream from the RBR thats using 192.168.1.1 in which the RBR will auto change to 10.x to avoid this conflict as two routers can not use the same IP address while on the same line.
If your ISP modem or ONT is in bridge mode, then the Orbi system or RBR needs to be in router mode, not AP mode. There needs to be a host router for something to work in AP mode as router functions are disabled in AP Mode.
What Firmware version is currently loaded?
May need to factory reset and setup from scratch with the Orbi system and setup using a wired PC and web browser:
When a customer owned router is in the default 'router' mode, it typically creates a local IP subnet (LAN) and assigns itself the IP address of 192.168.1.1 or 10.0.0.1 When in 'access point' mode, the router receives an IP address from the primary router and is unlikely to be assigned one of those IP addresses.
I can think of two ways to learn the IP address of the Orbi:
Use the management system of the Genexis router to learn what IP address it has assigned to the Orbi device.
Use a network scanning program to list all the devices on the IP subnet. Many of these programs are able to identify the brand of device and what sort of device each is.
As @FURRYe38 pointed out, it is unlikely that there is "no router". If the Genexis is in bridge mode and the Orbi is in access point mode, then the system will not function at all.
After a new factory reset of both the Orbi router and satellite, setting up the whole system again via the Orbi app, login to the router still proved to be impossible. It appears, in this respect, nothing has changed for the better. Any other options to consider, please?
I did try a new factory reset and setup of the Orbi router using my wired PC and web browser, but, as said, to no avail.
However, there is something positive to add to my earlier failed attempts to login to the Orbi router using my wired PC.
Last Monday, all at a sudden, I managed by accident to login to the Orbi router using my Android phone via ip-address 10.0.0.1. The Netgear page that opened was hardly visible with faint text on a light background. I had to enlarge it to make it readable.
First I had a look on the Netgear page and managed to change some simple setings that I think can be useful for my home network. However, then, after a interruption of about 3 years, I found the place where to select the desired router mode instead of the current AP mode. I did select the router mode, saved it, but, unfortunately, after a minute or so, the attempt proved to be unsuccessful. I got a long error code. I tried twice to change to the router mode on my phone, both failed.
Besides, trying to open the Netgear page again on my phone via default IP 10.0.0.1, this does not work anymore today.
So did you try to factory reset the RBR with out it connected to the ISP modem/ONT? Then try to access the RBRs web page at 192.168.1.1 to get a set wizard here?
I did not yet try the suggesting option to reset the RBR without connection to the ISP/ONT modem.
From my desktop PC I still cannot login to the RBR using 10.0.0.1 or 192.168.1.1.
However, since I got access to the Orbi router, perhaps one-time, using 10.0.0.1, as mentioned earlier, I could change a few things and also selecting the 'router mode' instead of the 'AP mode', but not finalizing the latter, the home network, both Wi-Fi and ethernet (using powerline adapters), as a whole, seems more stable and fast.
After each reset of the RBR not only the Orbi router had to be reinstalled and reconfigered again, but also all other Wi-Fi related devices, such as the heating system (heat pump), speakers, tv's, radios, electric curtains and even a fridge. This whole operation takes much time and effort. Therefore, I have decided to leave the RBR alone, for the time being, and to enjoy the functionality of many related devices. Only, the IP cameras are still not functioning.
After any factory reset, you can be sure to use the same SSID name that you had been using before so that prior connected devices will reconnect and you won't have to set them up again.
Sounds like you have a router upstream from the RBR thats using 192.168.1.1 in which the RBR will auto change to 10.x to avoid this conflict as two routers can not use the same IP address while on the same line.
About the, in my case lenghty, Orbi Wi-Fi reset procedure, I had indeed chosen to change the SSID in order to be able to start with a clean network system again.
Last evening I was more lucky, when using my rather old Dell laptop, using Wi-Fi to go to orbilogin.net, which, after years, suddenly succeeded, without the prior need of having used one or more of the options mentioned first.
This meant that, finally, I could now succesfully select the 'router mode' instead of the 'AP-mode'. And also backed up the configuration to file.
For as long as it takes, I have now succeeded in changing the Orbi router settings to my satisfaction.
