Netgear Orbi AX4200

[JRiffle]

Got a Sleep Number Bed and have the Sleep IQ App but not able to pair due to Sleep IQ not able to connect to 5G. Checked with Spectrum Internet Provider who send commands to reset the modem. Evidently, Orbi isn't pushing out both 5G and 2.4. Need help with getting the 2G band "pushed" out so app can see it and connect to it.

[FURRYe38]

So you might want to also change the power output of the 5Ghz radio to 25%. Then connect your mobile device at a distance from the RBR to ensure the mobile phone keeps connected to the 2.4Ghz radio. After you get the IoT device connected, re-configure the system back to where it was. Turn OFF the RBS during this process to ensure your mobile device connects only to the RBR on 2.4Ghz. 

[gary_lee]

Same problem with Sleep Number here. RBR750. I've tried disabling 5ghz and shutting off my sattelite, no luck.

This worked fine earlier.

Gary

[FURRYe38]

I would contact the mfr of this devices and get help from them on there product. 

Might temporarily disable WPA security on the RBR, and see if the device connects. Re-enable WPA or mixed mode WPA/WPA2 and see what happens. 

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@gary_lee wrote:

Same problem with Sleep Number here. RBR750. I've tried disabling 5ghz and shutting off my sattelite, no luck.

This worked fine earlier.

Gary

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[gary_lee]

Yup, I've already worked with Sleep Number. I'm pretty sure it's their problem, introduced in a software update.

[FURRYe38]

Hopefully they can fix it.