New - Orbi RBR/RBS 850/860 and 960 series Firmware Version 7.2.7.15 Released

[FURRYe38]

I recommend you submit a support ticket on this. Your the first to post about it and NG may not be aware. Others may not be seeing same thing either. Something you'll need to let them know about. 

Good Luck.

[KMDonlon]

I am curious as to anyone else experiencing this, also it was and has been a somewhat consistent issue according to the entire thread I attached in the earlier post. Doesn't seem like a "new & all of a sudden bug" exclusive to just me. We will see

[FURRYe38]

That thread is 3 years old as well. Been changes since then. Wondering if this protection engine could be at play as well. It's new to Orbi. 🙄

[KMDonlon]

Can't find any documentation on the protection engine. I still think it is odd that I am the only one experiencing the ipv6 drop with this firmware version... I am puzzled for sure on this.

[FURRYe38]

Was first intro'd on the Nighthawk series of routers, RAX. Then put to the RS series:

https://community.netgear.com/t5/Nighthawk-with-WiFi-7-BE/NETGEAR-Nighthawk-Protection-Engine-Featur...

We first saw signs of it on Orbi in some betas I was in. For the NH routers, users can disable it as a troubleshooting step if needed. And it's been needed there. My RS router has it and current version for it is working with it enabled. A prior version I had to disable it as it cause odd web page access problems. 

For Orbi there no user option to disable it and seems to be all automatic which I'd like to see NG change for troubleshooting issues like this and others. Ya, it should work but it's another variable in the mix that if it's not done right, may impact what users see and experience. Can't be sure if this could a a culprit to this but since this is a new feature added to the Orbi systems and prior versions didn't have it and IPv6 worked on prior versions of FW, would need to be investigated by NG. 

Something to get if you get the time and want to load up v.15 and capture the failure. Start debug logs and see if you can get the failure to happen on the RBR. enable WAN/LAN capture as well. We can get this to NG for review. 

[KMDonlon]

Okay, I re loaded up V7.2.7.15_5.1.16, and after 4 to 5 hours no IPv6 again. Tried using cloud flares DNS and again, IPv6 dropped overnight...using different DNS for IPv6 made no difference. I did a capture this morning and saved a . Zip file.

[FURRYe38]

What devices are having trouble? Are these devices Apple by chance?

WiFi or Ethernet? Can you try a single device test into the router? 

Do you have an old device to try as well (Ethernet and WiFi)?

PM me the share link to the logs and will get them over to NG. 

Thank you. 

---

@KMDonlon wrote:
Okay, I re loaded up V7.2.7.15_5.1.16, and after 4 to 5 hours no IPv6 again. Tried using cloud flares DNS and again, IPv6 dropped overnight...using different DNS for IPv6 made no difference. I did a capture this morning and saved a . Zip file.

---

[KMDonlon]

Mainly a couple of outdoor cameras will not connect when IPv6 loses connection.

Read all the "old" threads about this and seems there may be issues with traffic meters and DST settings... not sure. New problem to me with V7.2.7.15_5.1.16 and goes away when I downgrade firmware.

[KMDonlon]

In the meantime, I unticked the DST setting, added my own NTP server. I also ticked traffic meters on, updated settings... Then unticked traffic meter, updated settings again. A short while later, my IPv6 connected. Saw these steps in an old Reddit thread.. I will see what happens in 4 to 5 hours.

[FURRYe38]

You'll need to enable debug logging on the RBR and RBS using the RBR and RBS IP address/debug.htm in a web browser. Let this run for 5 minutes then select the save logs. This will output to a .zip file. Put these up on a cloud storage service like dropbox or onedrive. These are free. PM me the share link.

---

@KMDonlon wrote:
Okay, I re loaded up V7.2.7.15_5.1.16, and after 4 to 5 hours no IPv6 again. Tried using cloud flares DNS and again, IPv6 dropped overnight...using different DNS for IPv6 made no difference. I did a capture this morning and saved a . Zip file.

---

[KMDonlon]

Well didn't last long, IPv6 dropped again. Obviously not an issue with traffic meter or NTP/ DST settings.

[FURRYe38]

Ok. Got this passed to NG. Go back and use prior version for now. 

[KMDonlon]

Well, I let the system run after a reboot which restored my IPv6 and just like clockwork, just shy of 5 hours, IPv6 dropped connectivity. Now I am reverting back to V7.2.6.31_5.0.24 until Netgear has this sorted out. Bummer

[FURRYe38]

👍

[Mijnheer1970]

Hi,

Noticed twice today and yesterday evening that the RBR850 is rebooting with this new version. Worked stable for one-two days but I am now experiencing these issues? Any thoughts?

[FURRYe38]

Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

Try disabling the following and see:
Armor, IPv6, Smart Parental Controls or Circle, Traffic Meter.

After updating mine, I power cycled mine and then factory reset and setup from scratch. After getting it all setup, been online and working great for me. 

---

@Mijnheer1970 wrote:

Hi,

Noticed twice today and yesterday evening that the RBR850 is rebooting with this new version. Worked stable for one-two days but I am now experiencing these issues? Any thoughts?

---

[KMDonlon]

Read almost every thread I could (even in the beta hidden threads) and iPv6 dropping for folks is a long standing issue and it seems to come and go with every firmware change... also noticing some users experience it and some don't.... I am anxiously awaiting some sort of resolution from Netgear on this, very frustrating.

[FURRYe38]

854 series working great on this version of FW:

[musicman0725]

This update has been working great on my RBR850 series.  Updated the satellites first and then the router on Friday night.  It has been running solid the entire weekend without needing to reboot.

[KMDonlon]

What firmware version did you guys have loaded before updating? I recall a lot of folks had issues with V7.2.6.31 and were back to running V7. 2.6.21...

[musicman0725]

I upgraded from V7.2.6.31.  The only issue I had on that version is occasionally an iOS device (iPhone/iPad) would not be able to connect to the Orbi WiFi unless I toggled private wifi address on/off (it is recommended to have this setting off, but the issue would still happen, so the workaround is to flip it on and then turn it off later).  So far I have not seen any devices run into this issue since updating.

[KMDonlon]

Thanks, that kills my theory on upgrading from V7.2.6.31_5.0.24 and my IPv6 dropping issue. Still trying to figure it out 😕