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Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
Hello Orbi AX Community,
We confirmed the new firmware v4.6.3.7 has an issue that the Internet speed test performed by the Orbi app may report lower numbers than the actual speed. This issue doesn’t degrade the actual speed for your Internet access, and it only happens when the actual Internet speed is more than 600 mbps.
We’ve been working on the fix and we should be able to have a trial firmware release soon for people who would like to give it a try first.
And again, if you are still experiencing other issues with firmware v4.6.3.7 please send a private message to me (@Christian_R) if you haven't done so already. Please provide the requested information listed below.
Just an update to my issues - they're still the same, but I can also see that the satellites are acting up as well; disconnecting and re-connecting. I see that it has been mentioned by someone else here too.
I've been told twice that NG support will contact me, but still haven't heard anything yet.
It's too bad, as I still think that the Orbis was a good match for my home until this new FW.
I've tried all the tips mentioned in this thread without any luck.
After a while I also thought it could be my network provider having faulty equipment on their side, but got great support from them clarifying that it's all on my end.
Still thinking that with a fix I'd keep the Orbis, but if this is a sign of what one can expect after FW releases, I'm quite sceptic.
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
After a factory reset, and vanilla setup from scratch, the satellites are still continuously disconnecting.
They flash white several times, then solid blue. Over and over again throughout the day.
How on earth did this get through testing, and why are Netgear not acknowledging the issue? Surely it’s understood by now - just acknowledge the issue, and promise a fix. Bizarre customer support.
@MaleHumanUK wrote: After a factory reset, and vanilla setup from scratch, the satellites are still continuously disconnecting.
They flash white several times, then solid blue. Over and over again throughout the day.
How on earth did this get through testing, and why are Netgear not acknowledging the issue? Surely it’s understood by now - just acknowledge the issue, and promise a fix. Bizarre customer support.
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
I am puzzled. Clearly a wrong download speed indicator is not the issue here, it would be nice to have that fixed in the not too far future. Disconnecting satellites and devices is what should be acknowledged and fixed asap. Or am I missing something?
@Berryvl wrote: I am puzzled. Clearly a wrong download speed indicator is not the issue here, it would be nice to have that fixed in the not too far future. Disconnecting satellites and devices is what should be acknowledged and fixed asap. Or am I missing something?
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
I have opened a support ticket and let NG know what i am experiencing. Advised resolution was to change the channels and wait 6 hours to see if the problem was gone. Well it was not gone. Then I reset to factory defaults on the RBR using ‘erase’ in the backup settings. Factory reset every satellite and setup from scratch. Problem did not go away. Then switched off the AX feature for 2.4 and 5 GHz wifi channels. Now running without any issue for almost 2 days … (but AX is disabled still)
So while my problem is solved (for now) i am Just seeking the right acknowledgement from NG. Which is more than just the Speedtest issue in my opinion. System was perfectly stable with the previous FW, after upgrading every thing went horribly wrong. (But it had nothing to do with the speedtest)
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
Disable AX features via the ‘Wireless Setup’ on the advanced Tab under ‘Setup’ using the orbilogin.net admin page. It says ‘ Enable AX - This WiFi mode will enable AX features’ uncheck to disable.
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
I am seeing the same issues even with AX being disabled. Last night got the magenta color on the router with DNS having problems resolving. Had to restart the router to get my internet to work properly. I confirmed through my modem logs that no errors occurred from that end. Definately a big stability issue here between router and satellite. I am happy they found a problem (false speed reporting) but really would like to hear from customer service that they have reproduced or are at least aware of the stability issues.
I also sent a private message as instructed with no response yet.
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
You'll need to keep in contact with NG support on this issue and will probably need ot wait for the next FW update. IF disable AX mode on the RBR helps then keep it disabled and hopefully this will be fixed in next FW update. The Speed test app is just a different issue which doesn't effect actual speed results and is just a inaccurate speed reporting problem in the UI. I presume this will be fixed on next FW update as well.
Keep in contact with NG support and get information from them.
@Berryvl wrote: I have opened a support ticket and let NG know what i am experiencing. Advised resolution was to change the channels and wait 6 hours to see if the problem was gone. Well it was not gone. Then I reset to factory defaults on the RBR using ‘erase’ in the backup settings. Factory reset every satellite and setup from scratch. Problem did not go away. Then switched off the AX feature for 2.4 and 5 GHz wifi channels. Now running without any issue for almost 2 days … (but AX is disabled still)
So while my problem is solved (for now) i am Just seeking the right acknowledgement from NG. Which is more than just the Speedtest issue in my opinion. System was perfectly stable with the previous FW, after upgrading every thing went horribly wrong. (But it had nothing to do with the speedtest)
I am seeing the same issues even with AX being disabled. Last night got the magenta color on the router with DNS having problems resolving. Had to restart the router to get my internet to work properly. I confirmed through my modem logs that no errors occurred from that end. Definately a big stability issue here between router and satellite. I am happy they found a problem (false speed reporting) but really would like to hear from customer service that they have reproduced or are at least aware of the stability issues.
I also sent a private message as instructed with no response yet.
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
Hi,
As a developper I understand we can have bugs.
But as we are not allowed to downgrade this f...g firmware version why Netgear don't temporarly push a new firware 4.6.3.8 that is the same as v3.2.18 so that everyone can recover all services that are now down and so that we can all use again our Orbi system that is now fully useless because of this new firmware ?
Then when Netgear will correct all 4.6.3.7 bugs (no matter how much time it will take, 1 year or 2 years I don't care ...), they would just have to push a new version 4.6.3.9 !
When a mistake is done everything has urgently to be done to restore the service.
I really don't understand WHY WHY WHY... Netgear is letting all there customers in such a mess for a so long time while in the same time we all know that previous firmware v3.2.18 is more stable !!!!???????
RESTORING THE SERVICE for everyone is the most urgent PRIORITY !
Customers are not Netgear Beta testers !
I really don't care how you will restore it but please solve it urgently especially since the solution already exists !
But as we are not allowed to downgrade this f...g firmware version why Netgear don't temporarly push a new firware 4.6.3.8 that is the same as v3.2.18 so that everyone can recover all services that are now down and so that we can all use again our Orbi system that is now fully useless because of this new firmware ?
This has become the norm in the communications, electronics, networking, pro audio world. Manufacturers are pushing out new product that is really not fully tested. I own a piece of reording gear that is on its 11th firmware upgrade in 6 months, to fix abnormalties and bugs.
I have another piece of gear that has been replaced 3 times because of overheating and locking up. Both units are processors, which are basically computers.
I have been in constant contact with Netgear, and I know for a fact they are trying to fix the issue. I gave them all my debug logs and backups, as well as access to my systems. I'm sure there will either be a fixed firmware or patched stepdown version soon, as there are too many end users experiencing the exact same issues.
I am seeing the same issues even with AX being disabled. Last night got the magenta color on the router with DNS having problems resolving. Had to restart the router to get my internet to work properly. I confirmed through my modem logs that no errors occurred from that end. Definately a big stability issue here between router and satellite. I am happy they found a problem (false speed reporting) but really would like to hear from customer service that they have reproduced or are at least aware of the stability issues.
I also sent a private message as instructed with no response yet.
I am seeing the same issues even with AX being disabled. Last night got the magenta color on the router with DNS having problems resolving. Had to restart the router to get my internet to work properly. I confirmed through my modem logs that no errors occurred from that end. Definately a big stability issue here between router and satellite. I am happy they found a problem (false speed reporting) but really would like to hear from customer service that they have reproduced or are at least aware of the stability issues.
I also sent a private message as instructed with no response yet.
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
@Gatorade2000 wrote: You can downgrade satellite but not the main router. There is no fking “yes” button to proceed.
I have also downgraded the satellite to the v3 firmware only to find out it upgraded itself the next day. There is no way to "disable" the updates to my knowledge. I have tried blocking the updates domains though through my custom DNS service (AdGuardHome). I wish there was a feature like Windows at least to disable any major updates (i.e. v3 to v4) for 90 days so the bugs can be worked out.
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
Letting us downgrade to the previous version would fix the problem. Or, just renaming the previous version to 4.6.3.8 so we can “update” to the previous version would work too. I had to run out and buy another mesh router until this issue is resolved. 😞
