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Forum Discussion
Orbi Appears "Broken" After Trying to Config IPv6
My Orbi AX system has been working perfectly since Netgear corrected that FW issue from back in March. Not one blip, not one issue, it's been perfect. Until yesterday. I have Metronet fiber, and I...
I just manually updated the RBR850 to FW version V3.2.15.32_1.3.25
I have my satellite disconnected and powered off completely until I fix this.
Power cycled everything, Orbi still will not recoginize my internet connection.
Switch back to my Arris mAX Pro, everything is fine. I'm at a loss.
Ya, something is wrong with the RBR. Please made contact with NG support on this.
Netgear wants me to pay $50 for a three month support contract to troubleshoot this, saying my RBR850 is working fine.
- If anyone at all has any idea on this please let me know. My RBR850 is essentially a brick right now. If there are any official Netgear moderators, your help is appreciated as well.
A couple of shots in the dark:
- Disconnect power from Orbi and let it sit before repowering
- Try a different port in back of Orbi when repowering
- Try a different cable from Modem/Fiber
Does your LAN still work properly when powered on? (e.g. can you see local devices?)
I wonder if -- for some reason -- your provider has blocked that connection by MAC? Is there a firewall you can check in your provider's equipment?
