Orbi RBS750 Satellite continuous pulsating white light
I have a situation where an Orbi RBS750 satellite is stuck on pulsating white. I have performed all the normal steps to fix this.
Performed a reset and still pulsating white. This malfunction happened after the satellite received automatic firmware update 4.6.3.7. The RBR750 router and other RBS750 satellite seem to be working fine.
What happens if you log in to the RBS web page. Still keeps pulsating?
Check the status on the RBS web page to see if it's fully synced an SSID and WPA modes are correct...
Remove the RBS from the RBRs web page then re-sync again?
That's the other strange thing.
When I plug a net cable in and log in to the RBS web page, it accepts username and password, then never fully populates the GUI home page. When I remjove the RBS from the RBR's web page, it cannot find the satellite when syncing.
Re: Orbi RBS750 Satellite continuous pulsating white light
Running out of idea here.
Only thing I might do is manually re-load FW again on the RBS, Remove it from the RBR. Reset the RBS then manual button press resync...try this in same room as RBR.
After that, you might contact @Blanca_O and let her know...
Only thing I might do is manually re-load FW again on the RBS, Remove it from the RBR. Reset the RBS then manual button press resync...try this in same room as RBR.
After that, you might contact @Blanca_O and let her know...
I'm running out as well.
After extensive testing, now both RBS units are doing the same thing and the RBR is constantly going to pulsing white and re-connecting. I've run diagnostics on the ISP modem, contacted the ISP to see if there are issues in my area, changed out the cables, and all is fine. The only thing that has changed is Netgear pushed the new firmware that auto installed. I'm going to rollback the firmware to see if it solves the issue.
Please be advised that the downgrade from FW v4.6.3.7 back to 3.2.18.1 is not supported.
Regards, Blanca Community Team
I contacted support and it appears Netgear is overwhelmed with malfunctioning RBS satellites failing after FW 4.6.3.7 OTA update..
The tech and I finally determined that the OTA update more than likely updated the router before the second satellite, locking out the satellite. Since no downgrade is available, the Satellite is bricked.
What really upsets me is we are being charged a $20 fee for Netgear's mistake. And for me, I now have 4 customers with the same issue. I cannot charge my customers for something that is not their fault. This is unacceptable.
Re: Orbi RBS750 Satellite continuous pulsating white light
Has there been any fix or what is Netgear doing about this issue? I have the CBR 750 modem/router combo and my system updated the firmware automatically last night. Since then I have not been able to connect to the router and the modem has been unable to connect with the internet. The entire system that was purchased just 6 months ago is now useless and I'm unsure of what to do. I do not have a different modem and router, so I have seen others that switched it off, but without the additional parts, that is not an option without spending hundreds of dollars more.
The lack of transparency and expendiance is very disappointing from Netgear.
Please be advised that the downgrade from FW v4.6.3.7 back to 3.2.18.1 is not supported.
Regards, Blanca Community Team
I contacted support and it appears Netgear is overwhelmed with malfunctioning RBS satellites failing after FW 4.6.3.7 OTA update..
The tech and I finally determined that the OTA update more than likely updated the router before the second satellite, locking out the satellite. Since no downgrade is available, the Satellite is bricked.
What really upsets me is we are being charged a $20 fee for Netgear's mistake. And for me, I now have 4 customers with the same issue. I cannot charge my customers for something that is not their fault. This is unacceptable.
Please be advised that the downgrade from FW v4.6.3.7 back to 3.2.18.1 is not supported.
Regards, Blanca Community Team
I contacted support and it appears Netgear is overwhelmed with malfunctioning RBS satellites failing after FW 4.6.3.7 OTA update..
The tech and I finally determined that the OTA update more than likely updated the router before the second satellite, locking out the satellite. Since no downgrade is available, the Satellite is bricked.
What really upsets me is we are being charged a $20 fee for Netgear's mistake. And for me, I now have 4 customers with the same issue. I cannot charge my customers for something that is not their fault. This is unacceptable.
Has there been any fix or what is Netgear doing about this issue? I have the CBR 750 modem/router combo and my system updated the firmware automatically last night. Since then I have not been able to connect to the router and the modem has been unable to connect with the internet. The entire system that was purchased just 6 months ago is now useless and I'm unsure of what to do. I do not have a different modem and router, so I have seen others that switched it off, but without the additional parts, that is not an option without spending hundreds of dollars more.
The lack of transparency and expendiance is very disappointing from Netgear.
