RBR850 blocking certain websites

[schumaku · Accepted solution]

Amazing how people don't want to listen.

Worth reading:

• Why is Akamai blocking me? 

Potentially related:

• Why is Akamai Blocking Me? Part 2 - Penetration Testers, Bug Bounty Hunters and Security Researchers 
• Why is Akamai Blocking Me? Part 3 – Partners Performing Web Scraping Activity 

Part 2 should be easy to answer (unless the recent user which got the same public IP address triggered this)

Part 3 might be caused by malware or similar.

You won't get anywhere wasting Comcast/Xfinity helpdesk resources.

[kskreider]

Hello @schumaku, thank you for the links.

It was not that I would not listen it is that your first post resembled broken English and I could not understand what you were asking. I wrote that I did not understand what you meant. I am a simple home user with simple tech skills, that is it.

In the end, your links were the most useful so far, so thank you very much!

I re-installed my old AX4200 system and after about a week random sites became blocked again. I clicked through some of the Akamai documentation behind your links and used their analysis tool and noticed they have my public IP address risk-flagged as a web scraper.

It appears that I need to send them information to do an investigation to unflag my IP.

I am an admitted data hoarder but I would not call my actions "data scraping" nor malicious in intent.

Thank you to everyone for everything, I will take this up with Akamai.

[kskreider]

I got nowhere with Xfinity and pleading for a new public IP.

I took the mesh system I was gifted to my elderly mother's home and set it up there since I thought that the site blocks were something tied to activity here but now she is getting blocked too.

It appears 1000% tied to the MAC Address of the ORBI somehow. I unwrapped and used a brand new CM1100 cable modem for her so it is not that.

I see LOTS of articles online about being blocked by Akamai but no way to resolve it. I tried to reach out to them to no avail.

Does anyone have any tips? This is clearly not something that we are doing. I am considering throwing the ORBI away, getting a new mesh system, switching providers for a year, and then switching back.

[schumaku]

A service provider like Akamai does barley see your Orbi MAC address. More worth reading (easy to. Be missed) from Akamai if yo still experience this issue:

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You can use our Client Reputation lookup application at https://www.akamai.com/us/en/clientrep-lookup/ to check whether your connecting IP address received a bad reputation score and submit an investigation request in case you believe it was mistakenly flagged as malicious.

[kskreider]

Yes, I look at that website regularly and it is how I knew that they had my public IP flagged. Now that my mother has the ORBI her IP is flagged too. I have requested they investigate and sometimes I have checked and it is not flagged but it immediately goes back to being flagged again. Forwhat it is worth I use my own ORBI system here and I have never witnessed problems until I plugged in that other system to set it in advance up for my mother