Re: RBS750 not connecting to RBR750

joe_var · ‎2022-06-06

Hi all,

First of all sorry if someone already posted this issue here but I was unable to find the exact same issue on my own.

I bought a RBR750 with 2 RBS750 satellites, and managed to connect th router with the first satellite without an issue. I have been trying to connect the second one for 2-3 days lately but I am unable to connect it.

I tried:

- plugging the satelitte to power and follow the step on the orbi app but the satellite just keeps flashing white and is never detected

- doing factory reset and re-doing the steps on the orbi app, but still flashing white and not detected

- bringing the satelitte to the same room as the router... no luck

what else can I do? I am not able to send a message to Netgear on top of that...

thanks

Joe

CrimpOn · ‎2022-06-06

@joe_var wrote:

what else can I do? I am not able to send a message to Netgear on top of that...

Netgear provides 90 days of "complimentary support" with the purchase of Orbi systems. When the purchase is registered with Netgear, there is a link to "Contact Support". See

https://kb.netgear.com/26904/How-do-I-register-a-product-on-MyNETGEAR

Many of us who participate on the forum are more familiar with using the Orbi web interface than using the Orbi 'app'.

It would help if you could access the Orbi router using a web browser and select the Home Page menu item "Add Orbi Satellite".

In the User Guide, see page 18 for how to access the router:

https://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf

FURRYe38 · ‎2022-06-07

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

@joe_var wrote:

Hi all,

First of all sorry if someone already posted this issue here but I was unable to find the exact same issue on my own.

I bought a RBR750 with 2 RBS750 satellites, and managed to connect th router with the first satellite without an issue. I have been trying to connect the second one for 2-3 days lately but I am unable to connect it.

I tried:

- plugging the satelitte to power and follow the step on the orbi app but the satellite just keeps flashing white and is never detected

- doing factory reset and re-doing the steps on the orbi app, but still flashing white and not detected

- bringing the satelitte to the same room as the router... no luck

what else can I do? I am not able to send a message to Netgear on top of that...

thanks

Joe

joe_var · ‎2022-06-07

@CrimpOn wrote:
@joe_var wrote:
what else can I do? I am not able to send a message to Netgear on top of that...
Netgear provides 90 days of "complimentary support" with the purchase of Orbi systems. When the purchase is registered with Netgear, there is a link to "Contact Support". See
https://kb.netgear.com/26904/How-do-I-register-a-product-on-MyNETGEAR

I registered it on the NETGEAR website but since I bought this pack used from Amazon, the 90 days are over.

Many of us who participate on the forum are more familiar with using the Orbi web interface than using the Orbi 'app'.
It would help if you could access the Orbi router using a web browser and select the Home Page menu item "Add Orbi Satellite".
In the User Guide, see page 18 for how to access the router:
https://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf

I understand, and acutally I also tried using the web interface of my router to no avail... "Satellite setup failed."

What concerns me is that it won't stop flashing white... I do not see any other color or else.

thanks

Joe

joe_var · ‎2022-06-10

@FURRYe38 wrote:
What Firmware version is currently loaded?

The loaded SW is V4.6.5.14_2.0.54.

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

The modem is from SAGEMCOM and model is LIVEBOX 5 from Orange France.

thanks a lot in advance.

Joe

FURRYe38 · ‎2022-06-10

Does the RBS connect to the RBR if you ethernet connect it to the back of the RBR?

Does it get a IP address for the RBS seen on the RBRs web page?

Your ISP modem seems to have a built in router and wifi already. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

joe_var · ‎2022-06-14

@FURRYe38 wrote:
Does the RBS connect to the RBR if you ethernet connect it to the back of the RBR?

Unfortunately no... is does not connect and continue flashing white!

@FURRYe38 wrote:
Does it get a IP address for the RBS seen on the RBRs web page?

I have another satellite (I bought a pack of RBR + 2 RBS) connected to the router wirelessly and it does have an IP address.

@FURRYe38 wrote:
Your ISP modem seems to have a built in router and wifi already. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

I am not expert, but with my previous Orbi pack I never add an issue (only RBR + one RBS). This new one that I have today, also works fine with RBR and one RBS... I just don't get why can't I connect the second RBS and why it remains flashing white and nothing seems to make it stop.

thanks a lot for your help.

Best regards,

Joe

FURRYe38 · ‎2022-06-14

You can try updating the one working RBS first to v.2 FW then then the RBR lastly. then see if the 2nd RBS will ethernet connect to the RBR.

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/RBK750-and-850-Series-Firmware-Versi...

joe_var · ‎2022-06-16

@FURRYe38 wrote:
You can try updating the one working RBS first to v.2 FW then then the RBR lastly. then see if the 2nd RBS will ethernet connect to the RBR.
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/RBK750-and-850-Series-Firmware-Versi...

OK, I have done the update, weirdly I can connect my deviced to the Orbi wifi, but cannot connect to the router via the web app, nore to the android app, says it is not finding the orbi network, while connected at it...

FURRYe38 · ‎2022-06-16

Try this for iOS devices and orbi app:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

I found that Local Network was disabled on my iPhone a while back. Enabling it fixed the local access. I'm remote away from home now and Ya, Orbi app isn't working for some reason.

joe_var · ‎2022-06-17

Hi @FURRYe38,

I did a factory reset on the router and it works again, can connect through the web and the app to my router.
Now I have the latest firmware and wired the non functioning satellite to it, but still not detection and no solid white light... Still flashing white...
Don't understand what is going on...

FURRYe38 · ‎2022-06-17

Something is amiss on the 2nd RBS. Can only guess that it's out of sync in FW or something.

If you reset the RBR and setup from scratch and if RBS is on same version of FW as the RBR, it should connect.

@KevinLiT

joe_var · ‎2022-06-20

@FURRYe38

I agree. How can I connect to the non working RBS to check its FW or update it?

thanks a lot

Joe

FURRYe38 · ‎2022-06-20

It could connect via ethernet to the RBR and get an IP address from the RBR. Use this IP address to access the RBS web page. However if it doesn't, possible that the RBS is faulty. I wish NG had NOT removed the RBS onboard self assigned web page feature.