Orbi WiFi 7 RBE973
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Randomly drops internet connection

dkelling
Aspirant

Randomly drops internet connection

I am having the same problem with latest update and email logging. A constant problem and does not seem to be getting better

Message 1 of 11
FURRYe38
Guru

Re: Randomly drops internet connection

What model Orbi do you have? 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Does the front LED on the RBR turn PINK when this happens? 

How often does this happen? 

What CAT# lan cable are you using between the RBR and ISP modem? 

 

Do you have any RBS deployed? If so, how many? 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

 

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

What devices do you have connected and how many devices do you have? 

Message 2 of 11
dkelling
Aspirant

Re: Randomly drops internet connection

RBR 850 with 2 RBS's

4.6.8.5_2.1.9

ARRIS Surboard S33, Cox Gigabit

Yes

7-10 times a day

Cat6

 

2 RBS's deployed

3400 sq ft

RBR to Downstairs RBS 50+ ft

5GHZ is 40, 2.4 is 7

I have scan wireless signals around my house about 5 or so. These channels were picked with least overlap of interference with other signals

20-30 devices connected

 

Been having thise problem for over 2 yrs now. Very frustrating , 

 

here is latest email log

 

 

Message 3 of 11
FURRYe38
Guru

Re: Randomly drops internet connection

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

 

Has a factory reset and setup from scratch been performed since last FW update?

 

Being that your ISP modem has a 2.5Gb port, CAT6A STP cable would be recommended here between the modem and RBR. I did see some problems with my 8 series connected to my CAX80 on it's 2.5Gb port with CAT6 UTP cables. Changed to CAT6A  STP cable and that problem resolved. 

 

For that size of home you may have one too many RBS deployed and too much Wifi signals in the home:

https://youtu.be/UR0viMLISz4

I would try turning OFF one RBS and test this configuration out. 

 

Set 2.4Ghz to 1 6 or 11. Channel 7 is not a primary channel that should be used. 

 

Can also try enabled SIP/ALG under Advanced tab/Setup/WAN Setup. 

 

FYI, Please edit out any MAC addresses prior to posting captures in a public forum for security reasons. 

Message 4 of 11
dkelling
Aspirant

Re: Randomly drops internet connection

Yes and have followed those steps

No factory reset and new setup not done since last update

I will check with Cat6A STP cable

I will try tuirning off RBS upstairs and see what happens

I will change channel for 2.4

Message 5 of 11
FURRYe38
Guru

Re: Randomly drops internet connection

I would also recommend you monitor the System Uptime seen on the routers IP address/debug.htm page.

Message 6 of 11
dkelling
Aspirant

Re: Randomly drops internet connection

It has reset 3 times in last 3 hrs. System Uptime made it to just shy of 3 hrs and then reset. I unplugged one of my RBS's too earlier. 

Message 7 of 11
FURRYe38
Guru

Re: Randomly drops internet connection

Ok, would you enable email logging? 

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/Enable-Email-Logging-and-Router-Rebo...


@dkelling wrote:

It has reset 3 times in last 3 hrs. System Uptime made it to just shy of 3 hrs and then reset. I unplugged one of my RBS's too earlier. 


 

 

 

Message 8 of 11
dkelling
Aspirant

Re: Randomly drops internet connection

email logging is already enabled. I just changed it to send every hour to see if that makes a difference.

Message 9 of 11
FURRYe38
Guru

Re: Randomly drops internet connection


@dkelling wrote:

Yes and have followed those steps

No factory reset and new setup not done since last update< I would give this a try at some point as well. 

I will check with Cat6A STP cable

I will try tuirning off RBS upstairs and see what happens

I will change channel for 2.4


 

Message 10 of 11
TC_in_Montana
Virtuoso

Re: Randomly drops internet connection

@dkelling 

 

I have sent you two DMs  (look for the envelope at the top of the page - and click on it) to get those DMs.

 

If you feel comfortable providing the information asked for in the DM, it will help us better analyze your issues.

 

Thanks!

 

 

Message 11 of 11
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