Struggling to get ticket escalated with pro support subscription

[jffklly]

Anyone know how to escalate with NG, worst support experience ever. Ticket open since 2/27 and can't get it to the right team to help. I thought an issue was fixed so I let the Tier 3 close the ticket and it started back up. Now I can't even get past Tier I. 

[FURRYe38]

Please continue to post here:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/RBS850-V4-6-3-16-2-0-51-WIFI-disconn...