reset password I do not receive security questions

[CarlJohnDensley]

All is good I can log into my Wi-Fi to use it however if I want to login to the admin I cannot so I follow the directions and enter the serial number then click next but I'm not asked for security questions so I don't know what to do I thank you for your help

[FURRYe38]

Wire connect a PC to the router and factory reset the router using the back push pin button. Then using a web browser and walk thru the setup wizard. This time write down all important information for safe keeping later on.

[iyang]

Hi @CarlJohnDensley ,

What's model/ FW do you use ?

Thanks

[CarlJohnDensley]

Hi Im using 

Orbi RBR 750

I have the pass to join the network no problem. However the pass to view data on my iPhone won't work at all.

I thank you again

Carl

[CarlJohnDensley]

Hello

thank you for your message. I assume I do the same with a Mac?

[iyang]

Hi @CarlJohnDensley ,

I have some questions want to check with you.

Will not show security questions after you finish typing the serial number, is it right ?

What is the next screen after you finish typing the serial number ? can you share the screenshot ?
What Firmware version do you use ?
What's browser do you use ?

Thanks.