I have an RBR40 with 2 satelites (not sure why that wasn't an option for models??). My amazon echo device stopped connecting to my wifi. When I try to reconnect, I get an error that the device needs to authenticate to a 3rd party application for the public WiFi. Of course this is my home WiFi and not a public WiFi. For some reason, the echo device thinks it is attaching to a public WiFi. I was able to hot spot my phone and connect, so that narrows it down to the network. I would love some help to get this solve. It's a first generation echo device.
Log into the Orbi web interface (http://orbilogin.net) Navigate to the Advanced Tab, Advanced Settings, Wireless Settings Uncheck the box, "Broadcast SSID on 5G" Click "Apply" All devices that are currently connected to the Orbi will remain connected. On the smartphone, go to wireless settings and "forget" the Orbi SSID Search for available WiFi networks. Select the Orbi WiFi. Enter the password. and connect. If you are curious about whether the smartphone is actually connected at 2.4G, you have to wait a few minutes, because the "Attached Devices" display takes a while to update. Open the app and set up the 2.4G device. Once the device is connected and working as it should, reverse the steps. Check the "Broadcast" box and click "Apply" "Forget" the Orbi WiFi. Search. Enter password. Connect.
Be aware that there seems to be a time limit with some iOS or Android devices that will connect to the 2.4Ghz radio for a short period of time before changing automatically to the 5Ghz SSID, even though it's been hidden. The SSID is hidden only, thus the signal is still present. So you might want to also change the power output of the 5Ghz radio to 25%. Then connect your mobile device at a distance from the RBR to ensure the mobile phone keeps connected to the 2.4Ghz radio. After you get the IoT device connected, re-configure the system back to where it was.
If it won't connect at all, you may need to contact Amazon for additional help and information.
It was connected previously, then mysteriously stopped. As I said previously, I was able to create a hot spot with my phone and connect the echo. This means there is something to do with the WiFi. I tried the work around to attach to the 2.4GHZ but it did not work. Any idea why the Alexa thinks it is connecting to a public WiFi. it seems like it is trying to connect to a hotel internet that requires a password from a webpage.
