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Re: Android devices keep getting thrown off the Orbi WiFi
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Re: Android devices keep getting thrown off the Orbi WiFi
Final update..My issues definitely hardware. It is now the 3rd of July and all appliances connected upstairs or down are remaining connected and functioning as expected. Signals are strong. This includes my NVIDIA Shield TV which unlike previous, is connected flawlessly at startup and does not require constant wifi reconnections.
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Re: Android devices keep getting thrown off the Orbi WiFi
OK Peeps - peace out. I finaly broke and returned it, I just couldn't take it anymore. I wanted it to work so bad and feel I went above and beyond but I was losing crediblity with my family. I hope Netgear figures this out but likely I won't be back. How's that saying go? Fool me once, shame on you, fool me twice shame on me. Take care all.
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Re: Android devices keep getting thrown off the Orbi WiFi
See ya. I played the same game with Asus for almost 5 years, but in that case, it was with all devices.
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Re: Android devices keep getting thrown off the Orbi WiFi
I am getting to the same point although cannot return. Pretty close to selling ORBI, Arlo and anything else NETGEAR after the past 2 weeks:
- After reporting how the eventual RMA (failed on that as well) installed and fixed my regulary drops with NVIDIA Shield, mobile etc...The unit crapped out a week ago with extreme latency and inability to connect to 99% of IPs/URL's. No clue what happened. I had to eventually break down and reset which resolved.
- Support is completely, utterly useless. I was panicking as had to do an online meeting. I had my support removed without notice because I was over 90 days and even though I had severe problems as indicated and 2 faulty RMA's that were embarrassing. Absolutely THE worst customer service I have seen in any company. They did eventually get back to me...TODAY! (a week later)
- Today, I noticed my Arlo not recording to cloud. Nothing on website..now back to diagnosing whether Arlo or ORBI or a combination as there seems to be latency on connecting to them.
It's pretty clear that NETGEAR is garbage. I have zero respect for the company and not adding to my Arlo camera collection anytime soon (or buying anything else)_.
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Re: Android devices keep getting thrown off the Orbi WiFi
It really is a great pity that Netgear can't get to the bottom of these issues.
I still believe that it's environmental related ie. if I were to send you my perfectly working Orbi/Arlo setup and you were to send me yours, that your would work perfectly here and mine would give you grief there.
This is by no means and excuse but something that Netgear needs to dive into to find out why in certain installations these problems are occurring.
Were you sent some of the Orbi beta versions of the firmware to try out?
If not then I would ping @DarrenM to see if he can assist.
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Re: Android devices keep getting thrown off the Orbi WiFi
One more for the list. Brand new Orbi RBK50 + Satellite, updated to the latest firmware. Running as router.
The good:
A room that was previously a deadspot now has solid, fast internet. A PS4 connects and, for the first time anywhere in the house, maxes out the line and doesn't give me network error messages in games. A laptop connects and inSSIDer shows a green connnection strength. TV streams 1080P happily. All solid, fast connections.
The bad:
Android phone. LG. In the same room. Repeatedly drops connection. "Internet unavailable with ORBI20". "Authentication error", occasionally. All without moving the phone.
I've tried: assigning an IP, letting it select an IP, both types of DHCP available in the developer options, beamforming on/off, MUMIMO on/off, moving the satellite. None change anything.
The satellite signal is twice as strong as the base, so it shouldn't be an issue of choosing which to connect to.
Literally just watched it, over 5 minutes, go from a "good" 5GHZ 351Mbps connection, slow down to a 13Mbps connection. Disconnect. Connects to 2.4. Tells me "internet unavailable" and now "Avoided Poor Internet Connection". Without moving it. Turn the wifi off and back on, and connects fine. Plus the laptop I'm typing on stays connected (5GHZ) and inSSIDer shows no change in signal.
Phone had no issue staying connected to the Asus router in place beforehand. The signal just doesn't cover the house.
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Re: Android devices keep getting thrown off the Orbi WiFi
Try enabling TKIP
@HoboJones wrote:Android phone. LG. In the same room. Repeatedly drops connection. "Internet unavailable with ORBI20". "Authentication error", occasionally. All without moving the phone.
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Re: Android devices keep getting thrown off the Orbi WiFi
But that will limit the speed to everything else to 54Mbps, which kind of defies the point of spending this much. I can get that performance with a pair of £10 wifi extenders.
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Re: Android devices keep getting thrown off the Orbi WiFi
Hello HoboJones
Have you gone into the advanced wifi settings on the phone and turn off the feature that switches to your mobile network when it has low wifi or loss of wifi it could be a issue on the mesh network when it keeps dropping.
DarrenM
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Re: Android devices keep getting thrown off the Orbi WiFi
Have never had that turned on. And the signal strength is enough to stream 1080P, etc. It's purely the android phones - 2 of them - on the network. And they've never had an issue with the previous wifi.
This would appear to be an Orbi issue, given the number of similar comments/posts.
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Re: Android devices keep getting thrown off the Orbi WiFi
There are Cisco routers at work and I have no issues at work. My nighthawk works fine and my FIOS router works fine. It's Orbi for sure. I believe it's the satellite. It was working fine then one day it started disconnecting. I've had my Orbi for about 2 months now.
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Re: Android devices keep getting thrown off the Orbi WiFi
@DarrenM wrote:Hello HoboJones
Have you gone into the advanced wifi settings on the phone and turn off the feature that switches to your mobile network when it has low wifi or loss of wifi it could be a issue on the mesh network when it keeps dropping.
DarrenM
This didn't do anything but lose all my WiFi passwords for every place I visited.
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Betreff: Android devices keep getting thrown off the Orbi WiFi
So finally there is a firmware update that fixes the disconnect issues...for IOS devices. Not that I ever had any issue with any IOS device using my Orbi, but the way more apparent Android issue is left unfixed
My patience is about to end. Finally Google WiFi is available in Europe as well. I will soon give it a try.
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Re: Android devices keep getting thrown off the Orbi WiFi
Hardware Version RBR40
Firmware Version V1.12.0.20
GUI Language Version V1.0.0.297
My Samsung Galaxy S8 running Android 7.0 disconnects frequently and quickly. I have been using my mobile network in my home ever since I purchased ORBI.
I have tried every suggestion in this thread with no luck. Is this an issue with Samsung or NETGEAR? Is there a beta available? Has anyone had any luck with another product (Google Wifi)?
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Re: Android devices keep getting thrown off the Orbi WiFi
Hello Jaredrummier
It was a issue with samsung and a patch from them has fixed the issue but not every ISP has pushed it out yet keep checking for a update on your phone.
DarrenM
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Re: Android devices keep getting thrown off the Orbi WiFi
@DarrenM wrote:Hello Jaredrummier
It was a issue with samsung and a patch from them has fixed the issue but not every ISP has pushed it out yet keep checking for a update on your phone.
DarrenM
Darren,
Why does the exact same problem affect Surface Pro (2017's), Surface Pro 3's, Amazon Echo's, Chromecasts and Samsung S7E's and S7's at the same exact moment the S8/S8+ experiences teh issue?
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Re: Android devices keep getting thrown off the Orbi WiFi
Or LG. Any suggestion it's Samsung only is nonsense.
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Re: Android devices keep getting thrown off the Orbi WiFi
The excuse that some ISPs haven't pushed the update is false. As of today, the latest update from Verizon is NRD90M.G950USQU1AQG4. My device already has this update. I temporarily fixed the issue by creating a guest network and my device no longer disconnects.
When creating the guest network check "Allow guests to see each other and access my local network", change the "Guest Wireless Network Name" and enable security (so your neighbors don't use it and you can still control other devices connected to the network).
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Re: Android devices keep getting thrown off the Orbi WiFi
I ended up buying the AirTies (3 pack) and am very happy with them. Prefer stability over cutting edge speed 😉
For background on my system, testing and observations - please see my previous posts.
Good luck!
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Re: Android devices keep getting thrown off the Orbi WiFi
Same problem. S8 keeps dropping connection after 5 minutes on Wifi. Do not want to return it but Netgear leaves no option.
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Re: Android devices keep getting thrown off the Orbi WiFi
@OrbiUser86 wrote:Same problem. S8 keeps dropping connection after 5 minutes on Wifi. Do not want to return it but Netgear leaves no option.
The latest Verizon firmware fixed my S8 issues and may others! Just rolled out yesterday mid-day for me.. Make sure it is updated
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Re: Android devices keep getting thrown off the Orbi WiFi
Go into "Settings" on your phone then selected "System Update" towards the bottom..
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Re: Android devices keep getting thrown off the Orbi WiFi
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Re: Android devices keep getting thrown off the Orbi WiFi
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Re: Android devices keep getting thrown off the Orbi WiFi
Hello
G950USQU1AQGL is the latest from Verizon
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more