Re: Has anyone returned to costco after 90 days? The disconnects are killing me....

jj777 · ‎2017-06-21

Keep going through the firmware updates, but daily I have to unplug and restart the system to reconnect. VERY frustrated....

peteytesting · ‎2017-06-21

new fw has just been released to auto update , try it first and factory reset after its fully updated and manually re enter any data needed and test

if its still an issue after that contact me and i can help you get it escalated and rma if needed

pete

Hsc1102 · ‎2017-06-22

I am wondering the same thing, wonder if they would even offer a store credit at this point. My unit has turned into an expensive magenta dim flashlight.

peteytesting · ‎2017-06-22

same for you above , if the latest fw doesnt fix your issue plas message me and i will help you escilate it and get rma if needed

Hsc1102 · ‎2017-06-22

Yes, I am willing to try anything at this point. What do you need me to do? I am already on the BETA firmware.

peteytesting · ‎2017-06-22

if the latest beta fw doesnt work for you its worth going to escilation and rma pretty much now , you will have to suppy some testing details and test fw b4 but if at the end you will egt rma and a replacement or refund , its your choice and plz let me know

pete

Hsc1102 · ‎2017-06-22

Ok, so what's the next step?

I thought I stated earlier, but I am not able to access my router because it is still solid Magenta.

peteytesting · ‎2017-06-22

plz message me a description of the problem along with the serial numbers of your orbi devices and i can pass this onto the dev team who will contact you and take you through the process , also plz supply email address

thanks

pete

jj777 · ‎2017-07-16

To answer my own question: yes, you can return to Costco within a year. They took it back at over 6 months with no questions. Love Costco.

Never got anywhere with Netgear support - by phone or via forum. Got tired of wasting so much time on this. The offer to help on this forum was a dead end.

Bought new Eero Pro - set up in about 10 minutes. Had one issue, called support 7PM EST, immediately spoke with a knowledgeable, super-cool guy who helped with my issue. The interface is super slick. Miss all the ethernet ports of the orbi but I'll deal with that. Much rather have reliable internet!

peteytesting · ‎2017-07-16

@jj777 wrote:

Never got anywhere with Netgear support - by phone or via forum. Got tired of wasting so much time on this. The offer to help on this forum was a dead end.

sorry but thats just bullshyt

you never msg me , nor anything else , i offered you help yet you never contacted me at all

seems some just dont want help but would rather just complain

jj777 · ‎2017-07-16

Really?

No response to this last one...

To:

peteytesting Mentor

Sent:

Read:

Thank you again for your help.

I am still with daily disconnects.

Support case #28641XXX.

serial: XXXXX

Purchase Costco: 12/16/2016

Firmware V1.11.0.20

Adjusted settings based on support recommendations.

Still with near daily disconnects from Comcast internet - need to restart for reconnection.

Re: Daily disconnects

From:

peteytesting Mentor

Sent:

hi

no real easy fix atm as far as i know

i can help get you case escilated to tech level 3 if you wish which will end up with an rma so you can return if its a proven fault

just need some details from you

eg

short history of performance and issues along with fw version and serial numbers , purchase date , email address etc , as much detail as possible and i will forward to the correct department and they will contact you

cheers

nizmoz · ‎2017-07-16

You don't work for Netgear and are not support. Stop wasting peoples time.

@peteytesting wrote:
@jj777 wrote:

Never got anywhere with Netgear support - by phone or via forum. Got tired of wasting so much time on this. The offer to help on this forum was a dead end.

sorry but thats just bullshyt

you never msg me , nor anything else , i offered you help yet you never contacted me at all

seems some just dont want help but would rather just complain

peteytesting · ‎2017-07-16

@jj777 wrote:

Really?

No response to this last one...

To: peteytesting

Sent: ‎2017-07-06 06:46 AM

Read: ‎2017-07-06 12:01 PM

Ignore jj777Report Inappropriate Content

Thank you again for your help.

I am still with daily disconnects.

Support case #28641XXX.

serial: XXXXX

Purchase Costco: 12/16/2016

Firmware V1.11.0.20

Adjusted settings based on support recommendations.

Still with near daily disconnects from Comcast internet - need to restart for reconnection.

Re: Daily disconnects

From: peteytesting

Sent: ‎2017-06-29 05:42 PM

Add peteytesting to FriendsIgnore peteytestingReport Inappropriate Content

hi

no real easy fix atm as far as i know

i can help get you case escilated to tech level 3 if you wish which will end up with an rma so you can return if its a proven fault

just need some details from you

eg

short history of performance and issues along with fw version and serial numbers , purchase date , email address etc , as much detail as possible and i will forward to the correct department and they will contact you

cheers

still havnt got those details from you

peteytesting · ‎2017-07-16

@nizmoz wrote:

You don't work for Netgear and are not support. Stop wasting peoples time.

however as a superuser i am able to offer assistance to get ppl through to level 3 support and a much quicker way to get the issue sorted or rma and avoid end users having to go through level 1 and 2 support

as posted all i need is the serial numbers , an explanation of the fault/s and a few other details which i can then pass onto support who will then take the case on

at this stage no one has actually taken up this offer and sent me the full details needed