My Orbi RBK53 start getting very bad pings and slow speed

[KKE55]

Till yesterday my Orbi was working great (two months in a row), but for no reason I have started to get pings above 600ms (before 3ms) and internet speed 80% slower than before. This happens using WiFi and Ethernet, connected to the Router or to the Satellites.

If I connect directly a laptop to my ISP modem this doesn’t happen and I get an excellent performance (the one I used to have with the Orbi before).

If I restart the ISP router I get a better performance using the Orbis, but just for a couple of minutes.

I changed the port I connect the Orbi router to the ISP modem, but not yet the network (ethernet) wire. I'll try this tonight.

I didn’t change any settings, nor update the firmware (I am using the latest one).

The only change yesterday (the day that problems started) was an update in the Orbi iOs app , though I seriously doubt this has something to do) Just in case, tonight I'll try reboting everything and not connecting my iPhone (the one with the new app) to the orbi wifi. 

[KKE55 · Accepted solution]

I contacted my ISP, they run some test and finally the problem was related to the cloud back up service that was draining all my bandwith (150 down 15 up). I hired Backblaze service the very same moment that the problem started. I reduced the bandwith that I allow the Backblaze to use, and everything went back normal.

[FURRYe38]

What is the Mfr and model# of the ISP modem the Orbi is connected too?

Any wifi nieghbors near by? if so, how many?

What wireless device are you testing with? Try a different wireless device to speed test with?

Besure that all other devices and network streaming and traffic is disabled while testing pings and speed. Test with wired PC first.

[KKE55]

I owed you the answer to the first part (not @ home now), but it is not a wifi issue. I have a MBP early 2013 connected through Ethernet to the Orbi Router with the same problem. 

Thanks!!!

[FURRYe38]

 Let us know the model # of the modem when you can.

[KKE55 · Accepted solution]

I contacted my ISP, they run some test and finally the problem was related to the cloud back up service that was draining all my bandwith (150 down 15 up). I hired Backblaze service the very same moment that the problem started. I reduced the bandwith that I allow the Backblaze to use, and everything went back normal.