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Re: MyNetgear Account - Change Email & merge accounts
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MyNetgear Account - Change Email & merge accounts
Hello...I need to contact a moderator or a person who can help me merge two accounts. All my equipment is registered under one email address and I recently changed my primary email address but must have created another MyNetgear account, which has no products listed. I cannot change the email address in my original profile because it says that email already exists. There is no way to deactivate an account. Reading some of the forums lead me to believe only a moderator can assist.
Since I have had all my products for more than 90 days, and there is absolutely no phone # listed anywhere, I am stuck. Can someone please point me in the right direction? Thank you very much for your input/help.
Scott
Orbi System
RBR50 - Router
RBS50 - Satellite
RBS50Y - Satellite
Netgear Arlo Base Station + Cameras
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Re: MyNetgear Account - Change Email & merge accounts
If you have access to the old account, have you tried "Deactivate Product" in MyNETGEAR?
Maybe you will then be able to add it to the new account.
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Re: MyNetgear Account - Change Email & merge accounts
Michael - I thought about trying that, but did not want to lose the already loaded information. I will try to deactivate one of the products and see if I can add it to my new account.
I'll let you know if this works. Thanks.
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Re: MyNetgear Account - Change Email & merge accounts
Good luck!
The only other option I can think of is to ask a Netgear moderator to intervene.
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Re: MyNetgear Account - Change Email & merge accounts
So I tried deactivating a product from my original list of activated products. I was able to deactivate, but when I tried to add the products (S/N & date of purchase) to my new account, i got the following: "Something went wrong, Please contact support team". Herein lies the problem, there is no contact information for Netgear's support team nor do I know how to contact a moderator. Thanks for trying though.
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Re: MyNetgear Account - Change Email & merge accounts
Seems to work. I just transferred an old Powerline plug I had assigned to a different account.
It threw an error on the first attempt. But the second time it said "already registered". It was. To me.
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Re: MyNetgear Account - Change Email & merge accounts
I just tried registering the S/N & Date again about 10 different times and still no luck. Just keep getting "Something went wrong, Please contact support team." I have double checked to ensure that product is no longer activated under the old account, and it is not.
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Re: MyNetgear Account - Change Email & merge accounts
You'll need to phone in to NG support and have them help you with this. This is something the NG support needs to handle.
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