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New framework and wifi calling

Celeri
Star

New framework and wifi calling

Hello,

 

Since new framework, and with Circle enabled, wifi calling stopped working.

When i disable Cicle, everithing works well.

 

Do you have this problem (i live in France, with SFR as provider)

 

Thxs !

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 14
FURRYe38
Guru

Re: New framework and wifi calling

If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually. 
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649275...

 

Has a factory reset been performed and set up from scratch after the FW update? 

https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-released-as-of-10-3-18/m-p/1647303/highligh...

 

Message 2 of 14
Celeri
Star

Re: New framework and wifi calling

Nothing worked ! Still no access to WiFi calls...

 

Message 3 of 14
schumaku
Guru

Re: New framework and wifi calling

Message 4 of 14
Blanca_O
NETGEAR Moderator

Re: New framework and wifi calling

Hi @Celeri

 

May I please know the following information: 

 

- Carrier for Wi-Fi calling?

- Was it working before? 

- Will it work if filtering level is set to NONE? 

- Device/Phone affected? 

 

We look forward to your response. 

 

Regards, 
Blanca 
Community Team

Message 5 of 14
Celeri
Star

Re: New framework and wifi calling

- Carrier for Wi-Fi calling?

i live in France, with SFR as provider

- Was it working before? 

Off course it was

- Will it work if filtering level is set to NONE? 

YES

- Device/Phone affected? 

3 iPhone

Message 6 of 14
Blanca_O
NETGEAR Moderator

Re: New framework and wifi calling

Hi @Celeri

 

Thank you for responding. I have sent you a message. Please check your inbox.

 

Regards, 
Blanca 
Community Team

Message 7 of 14
ekhalil
Master

Re: New framework and wifi calling

For Wifi Calling to work, your device needs to be able to reach to certain addresses (Fully Qualified Domain Names FQDNs). It seems that Circle -for some reason- is blocking those FQDNs. Please check with your Wi-Fi Calling provider which FQDNs are needed so that you can set Circle to allow, examples should be like (I'm just putting SFR as an example, but the addresses can be something else, please check this with your operator):

  • epdg.epc.sfr.net (to reach to the ePDG in the network)
  • sentitlement2.mobile.sfr.net (for the Entitlement server, if any, used for multiple devices)
Message 8 of 14
FURRYe38
Guru

Re: New framework and wifi calling

Seems like something with Circle in new FW is causing problems...

@Blanca_O


@Celeri wrote:

Hello,

 

Since new framework, and with Circle enabled, wifi calling stopped working.

When i disable Cicle, everithing works well.

 

Do you have this problem (i live in France, with SFR as provider)

 

Thxs !


 

Message 9 of 14
Celeri
Star

Re: New framework and wifi calling

Any news about this problem ? For me it still does not work.

Message 10 of 14
ekhalil
Master

Re: New framework and wifi calling

@Celeri Can you please test the following to confirm the theory that Circle is blocking the needed FQDNs from the phone to your operator:

Can you please go to the Circle app, choose the user for which the device who have problems with wifi calling belongs to, select "Filter", then "Custom Filter", add sfr.fr and keep it as "Allowed".

Message 11 of 14
FURRYe38
Guru

Re: New framework and wifi calling

I would contact NG support about this if you can't seem to get it working correctly.


@Celeri wrote:

Any news about this problem ? For me it still does not work.


 

Message 12 of 14
Celeri
Star

Re: New framework and wifi calling

I


@ekhalil wrote:

@Celeri Can you please test the following to confirm the theory that Circle is blocking the needed FQDNs from the phone to your operator:

Can you please go to the Circle app, choose the user for which the device who have problems with wifi calling belongs to, select "Filter", then "Custom Filter", add sfr.fr and keep it as "Allowed".



tried but it does not change anything

Message 13 of 14
ekhalil
Master

Re: New framework and wifi calling


@Celeri wrote:

I




tried but it does not change anything


The domain sfr.fr was just a guess :), can you check with sfr what the real FQDN is? or please try other possible domains like sfr.com, sfr.net,.....

Message 14 of 14
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