- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: No internet on Orbi Satellite rbs50
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
No internet on Orbi Satellite rbs50
I’ve been having issues with my Satellite. It connects to my router and says it’s connected but when a device connects to the satellite it’s clear there is no internet connection. Devices connected to the Orbi router are fine. I’ve factory reset the whole system and nothing has helped. Also an update pops up for the router but the satellite will either fail or endlessly download the update. I hope y’all can help me get this up and running !
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: No internet on Orbi Satellite rbs50
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
Please power OFF the ISP modem and Orbi RBR for 30 seconds, then power ON the ISP modem and let it sync. Then power ON the Orbi RBR. Walk thru the setup wizard with a web browser.
@zeehappy wrote:
Hey all,
I’ve been having issues with my Satellite. It connects to my router and says it’s connected but when a device connects to the satellite it’s clear there is no internet connection. Devices connected to the Orbi router are fine. I’ve factory reset the whole system and nothing has helped. Also an update pops up for the router but the satellite will either fail or endlessly download the update. I hope y’all can help me get this up and running !
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: No internet on Orbi Satellite rbs50
Hey!
I currently have V2.3.1.60 loaded on both.
The ISP is Hitron cda3-20.
The NG router is RBR50.
The system is operating in router mode.
Ive tried that but nothing works. :/.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: No internet on Orbi Satellite rbs50
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: No internet on Orbi Satellite rbs50
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What does the status say for the RBS50 connected to the RBR?
Is the RBS wireless or wired with the RBR?
Doe any wire connected PC or device get an IP address when connected to the RBS?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: No internet on Orbi Satellite rbs50
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: No internet on Orbi Satellite rbs50
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: No internet on Orbi Satellite rbs50
And you did a factory reset on the RBS and re-added it?
What happens if you move the RBS closer to the RBR? Say 20 feet and test at this distance...same thing?
Everything connected to the RBR works ok?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: No internet on Orbi Satellite rbs50
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: No internet on Orbi Satellite rbs50
Ok just thought to check at a closer distance as a quick test to see if the problem continues or not. Does seem like the issue is with the RBS since the RBR is working...
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: No internet on Orbi Satellite rbs50
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: No internet on Orbi Satellite rbs50
And do a factory reset on the RBS and re-add it after the FW update?
Sounds like the RBS is going bad.
You might contact NG support to see if there maybe anything that can be done. Not sure if an RMA is avalable.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: No internet on Orbi Satellite rbs50
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: No internet on Orbi Satellite rbs50
Have you tired removing the RBS from the RBR then try to re-add it. You have to turn the RBS OFF, then remove it from the RBRs web page. Then re-sync. The RBR should not be reporting the RBS as DDOS attacks.
Yes.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: No internet on Orbi Satellite rbs50
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: No internet on Orbi Satellite rbs50
Ok. Seems odd about the RBS though.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more