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Orbi WiFi 7 RBE973
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ORBI RBR 20 not able to connect to items requiring 2.4 GHZ....any recommendations

Jrichards333
Follower

ORBI RBR 20 not able to connect to items requiring 2.4 GHZ....any recommendations

I'm using an ORBI RBR 20. I have several items that require strictly 2.4 ghz wifi. Im not able to connect. any recommentations...Thank You

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FURRYe38
Guru

Re: ORBI RBR 20 not able to connect to items requiring 2.4 GHZ....any recommendations

So you might want to also change the power output of the 5Ghz radio to 25% on the RBR. Under Advanced Tab/Advanced Settings/Wireless Settings. Turn OFF any RBS temporarily. Then connect your mobile device at a distance from the RBR to ensure the mobile phone keeps connected to the 2.4Ghz radio. After you get the IoT device connected, re-configure the system back to where it was. 

Message 2 of 3
plemans
Guru

Re: ORBI RBR 20 not able to connect to items requiring 2.4 GHZ....any recommendations

If that doesn't work, take a friend/spouse's cell phone and turn its hotspot on with the exact same ssid/password as your router. Turn off the router. (and satellites) Setup your device using the hotspot. Once its setup. power the hotspot off and turn the router back on and it should autoconnect. 

The device doesn't care that the router has dual band. Its the app maker being lazy and wanting the phone connected to the 2.4ghz for setup and not the 5ghz. 

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