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Orbi WiFi 7 RBE973
Reply

ORBI RBR20 please help

Codybuts
Aspirant

Re: ORBI RBR20 please help

Both. But wifi will stay online my phone but no access !
Message 26 of 85
FURRYe38
Guru

Re: ORBI RBR20 please help

So if you turn OFF The Orbi and connect with the ISP modem still experience connetion issues here? 

Message 27 of 85
Codybuts
Aspirant

Re: ORBI RBR20 please help

No, the problem is not with.my isp
Message 28 of 85
FURRYe38
Guru

Re: ORBI RBR20 please help

You might try downgrading the RBR to v44, factory reset and setup from scratch and just test the RBR alone in AP mode. See if the problem continues, if it does, I would contact NG support and ask about an RMA. 

Message 29 of 85
Codybuts
Aspirant

Re: ORBI RBR20 please help

I called support had me change the MTU size to 1492 in wan setup and threshold 2300 for the 2.4 and 5ghz settings.. now trying to figure out why my sat 1 is orange poor connection.

Router . Sat 1 . Sat 2 is how I have them ran..sat 2 is showing green for good and sat 1 in the middle is poor..I'm on hold.
Message 30 of 85
FURRYe38
Guru

Re: ORBI RBR20 please help

Ok. 

Message 31 of 85
Codybuts
Aspirant

Re: ORBI RBR20 please help

Man I am fed up.
Called my ISP told them Netgear told me my " internet port " IP is private and need to be made public.

I call iso..they said I have both public and private ip.

Can you tell me what's next ??
I'm on the phone with a girl now who wanted to do a factory reset..I told her I already did that... The last guy told me about the internet port needs changing..and now I'm on hold..again.
Message 32 of 85
FURRYe38
Guru

Re: ORBI RBR20 please help

Do you have access to the modems UI, if so, setup the DMZ or IP Passthru for the IP address the RBR gets from the modem. You can configure the RBR for router mode here.

 

I would ask if your ISP supports a stand alone modem only option as you don't need a router at the modem, just a modem only and then connect the RBR to the modem. 

 

 

Message 33 of 85
Tjharris6
Guide

Re: ORBI RBR20 please help

Leave the cable modem in router mode

1. Try turning off lan  dhcp on the modem

2. Connect with your computer manually if needed

3. Make sure your ip addresses  for the orbi and cable modem are not the same 

192.168.1.1 and 192.168.2.1 on the orbi

put the cable modem router IP address in dns settings of the orbi

Message 34 of 85
Codybuts
Aspirant

Re: ORBI RBR20 please help

they had me change a mac address box to give me a dynamic ip.. pretty sure my net just cut out though.

INTERNET PORT
 IP Address 192.168.0.92   Connection DHCP   IP Subnet Mask 255.255.255.0   Domain Name Server   

192.168.0.1

 

Router info:

IP Address    192.168.1.1
 
modem:
 
192.168.0.1 private lan ip
 
255.255.255.0 subnet mask
Message 35 of 85
vkdelta
NETGEAR Expert

Re: ORBI RBR20 please help

please post screenshots of multiple screens on *BOTH* CODA and ORBI. I cannot decipher form the text properly. Text is showing you have 192.168.0.x on both the devices.

Message 36 of 85
heathweather
Guide

Re: ORBI RBR20 please help

If the Orbi is in AP mode, DO NOT USE THE ORBI WAN (yellow) PORT to connect to your cable modem/router.  Connect one of the Orbi ports to the router. 

 

When I had my Orbi connected to my router in AP mode, if I used the Orbi's WAN (yellow) port, it caused a lot of problems.  I moved it to over of the other ports (found in a post on the forums) and it worked fine and no more major issues. 

 

Message 37 of 85
Codybuts
Aspirant

Re: ORBI RBR20 please help

 
Message 38 of 85
Codybuts
Aspirant

Re: ORBI RBR20 please help

 
Message 39 of 85
Codybuts
Aspirant

Re: ORBI RBR20 please help

 
Message 40 of 85
Codybuts
Aspirant

Re: ORBI RBR20 please help

 
Message 41 of 85
Codybuts
Aspirant

Re: ORBI RBR20 please help

 
Message 42 of 85
Codybuts
Aspirant

Re: ORBI RBR20 please help

 
Message 43 of 85
Codybuts
Aspirant

Re: ORBI RBR20 please help

The internet isn't actually loosing connection, but everything gets 0 Mbps or doesn't load. Wifi gives me the ! And nothing works at all ..still having the issue
Message 44 of 85
vkdelta
NETGEAR Expert

Re: ORBI RBR20 please help

please post ORBI LAN SIDE screenshots as well.

Message 45 of 85
heathweather
Guide

Re: ORBI RBR20 please help

Try it in AP mode with the cable from your router plugged in to any port EXCEPT the yellow WAN port on the Orbi.  The symptoms you are experiencing are very similar to what I had until I moved the cable on the Orbi.

 

Message 46 of 85
Codybuts
Aspirant

Re: ORBI RBR20 please help

 
Message 47 of 85
Codybuts
Aspirant

Re: ORBI RBR20 please help

I have two ports.. one yellow one white...the yellow goes to to modem and the white goes to my computer
Message 48 of 85
vkdelta
NETGEAR Expert

Re: ORBI RBR20 please help

this is WAN config.

Go to ADvanced tab> Setup menu > LAN setup.

Message 49 of 85
Codybuts
Aspirant

Re: ORBI RBR20 please help

Sorry here
Message 50 of 85
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