ORBI RBR50 not working and led ring doesn't light up

[moomats]

Help!
My Orbi RBR50 (router) stopped working. I have tried to reset it to no avail.

The led ring light doesn't turn on too! My system consists of RBR50 and two RBS50s. The satellites appear to be working because their lights are magenta.

Help!

Thank you,

MM

[CrimpOn]

The RBR50 has power?  (i.e. the LED on the back at the bottom is GREEN?)

How exactly did you "reset" the router?

[moomats]

The power led is green and I reset the router by pushing in the reset button.
Thank you for your help!
MM

[CrimpOn]

I attempted a reset once and neglected to hold the paperclip in long enough.  First the LED turns orange (for a LONG time), and then it begins to blink.  I saw the orange, thought "done", and pulled the paperclip back out.  Watched the Netgear video and realized I was not waiting long enough.

[moomats]

Thanks for your help. I tried again. I held the reset button down for longer than 2 minutes and the light never turned amber, it stayed green the entire time. Do you have any other suggestions?

Thank you!

[FURRYe38]

Does the top LED turn on Amber, not the LED in back. If this comes on Amber, then let go of the reset button in back and the top LED should blink WHITE then pulsate WHITE. 

[gr8sho]

If you hold the reset button too long I think it aborts. Watch the LED and when it starts blinking Amber, release the paper clip. The hardware boot up takes some time so be patient. The top ring will eventually turn blue. If doing this on the base stations, I’d leave the satellites powered off and then deal with them afterwards.
I actually like the way the hardware self configures itself and pairs via reset process.

[moomats]

No, the led ring light doesn't light up at all!

[FURRYe38]

Possible unit is bad. You might contact NG support and get additional help and ask about an RMA. 

[CrimpOn]

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@moomats wrote:

Thanks for your help. I tried again. I held the reset button down for longer than 2 minutes and the light never turned amber, it stayed green the entire time. Do you have any other suggestions?

Thank you!

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We may have a terminology problem.  The "reset" is a tiny hole next to the Power button and under the back LED.  Unbend a paper clip and stick the end into the hole.  Is this what you did?

[moomats]

Yes. Netgear refers to the tiny hole as a reset button.

[moomats]

Thank you for your help, I will.

[gr8sho]

Putting aside the top LED comment, it’s amazing the reset button is not working at all. And you do feel the indent when pushing the clip in.