ORBI Satellite drops Connection as soon as I connect it to a switch

[Landy25]

I have a few ORBI AC3000 satellites. I  always had one satellite providing network to an 8 port Netgear switch and have never had an issue. For a few days now as soon as I connect the switch to the satellite the satellite loses all connectivity and stops working all together. As soon as I disconnect the ethernet cable to the switch it starts working again. I went ahead and used another known working switch and the issue continues. 

Any troubleshooting tips would be appreciated.

Thanks, 

Landy

[plemans · Accepted solution]

there is a newer version you can try. Make sure to update the satellites first, then the router. 

https://www.netgear.com/support/product/rbk53.aspx

[plemans]

Try connecting only the switch with nothing connected to the switch. 

What switch are you using?

[Landy25]

I have a simple Netgear unmanaged switch and I also tried a Zylxel switch. I did try without anything else connected to the switch and it still happened. It literally happens as soon as I connect the switch. 

[plemans]

Do you have more than 1 satellite? Have you tried it on each ?

What firmware version are you on for the router and for the satellites? 

[Landy25]

Yes I tried a different satellite with same results. I should be on the latest firmware.

V2.7.3.22

[plemans · Accepted solution]

there is a newer version you can try. Make sure to update the satellites first, then the router. 

https://www.netgear.com/support/product/rbk53.aspx

[Jeffgear]

Have you tried a another Ethernet cable in case the one you have has short or disconnected wire that's hanging the satellites? It is straight or crossover but I'm not sure which one your switch's uplink port requires.  

[KevinLiT]

Hi Landy25,

I understand that you are having connectivity issues with your Orbi system. A newer firmware has been released for your device. Please update your device to firmware to v2.7.4.24. 

Please navigate to the link below for the download file for your RBR50: 
https://www.netgear.com/support/product/RBK50#RBR50%20(Orbi%20Router)%20Firmware%20Version%202.7.4.2...

For more information on manually updating your RBK50 please navigate to the link below:
https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satelli...

Please let me know if you have any additional questions!!

Best,
Kevin
Community Team

[Landy25]

Thank you… I just updated the devices and will try connecting switch in a few minutes. I will update soon

[Landy25]

The firmware update worked so far. I will
continue to monitor and keep the thread update ! Thank you for the community for the help and suggestions…. I really appreciate it!!

[plemans]

Hope it stays working for you!

If it does, I'd mark it solved so others know what fixed it and it prevents others from trying to fix a fixed problem. 🙂

(A backup is always a good idea too)

[Landy25]

It dropped after a few minutes.... I just ordered another unmanaged switch just to take that out of the equation. It should arrive in a few hours.