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Re: Orbi Cable Modem Dropping Internet Connection
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Orbi Cable Modem Dropping Internet Connection
I've been experiencing random drops on my Orbi Modem. Sometimes the internet will drop for a couple of seconds and sometimes as long as 2 minutes. I currently have Spectrum.
This is what I've tried:
1. Reboot the modem
2. Reset the modem with a paperclip
3. Disconnect all of the cables and reconnect
I had Spectrum come out and check the line and they assured me that everything is working as it should from their end. What else can I try?
I will post the logs and power levels below.
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Re: Orbi Cable Modem Dropping Internet Connection
Startup Procedure | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Downstream Bonded Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Upstream Bonded Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Re: Orbi Cable Modem Dropping Internet Connection
[DHCP IP: (192.168.0.20)] to MAC address B8:EE:65:D2:75:F7, Friday, Jan 15,2021 15:10:39
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 14:50:03
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 14:47:16
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 14:34:35
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 14:32:54
[DHCP IP: (192.168.0.14)] to MAC address 7C:C3:A1:B1:83:74, Friday, Jan 15,2021 14:26:35
[Remote login] from source 69.203.92.161, Friday, Jan 15,2021 14:15:29
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 13:53:38
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 13:53:13
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 13:47:15
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:19:40
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:19:09
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:18:53
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:17:55
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:17:32
[DHCP IP: (192.168.0.19)] to MAC address 92:56:ED:C8:F5:D1, Friday, Jan 15,2021 13:13:23
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 13:11:37
[DHCP IP: (192.168.0.14)] to MAC address 7C:C3:A1:B1:83:74, Friday, Jan 15,2021 13:09:49
[DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 13:09:43
[DHCP IP: (192.168.0.17)] to MAC address 3C:9C:0F:D3:A9:AF, Friday, Jan 15,2021 13:08:59
[DHCP IP: (192.168.0.18)] to MAC address BC:30:5B:EA:FF:9F, Friday, Jan 15,2021 13:06:47
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 13:02:10
[DHCP IP: (192.168.0.18)] to MAC address BC:30:5B:EA:FF:9F, Friday, Jan 15,2021 12:59:39
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:59:12
[DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 12:56:46
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:56:04
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:55:09
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:54:33
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:54:19
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:51:40
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:45:25
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:44:41
[Remote login] from source 172.58.230.166, Friday, Jan 15,2021 12:44:16
[DHCP IP: (192.168.0.14)] to MAC address 7C:C3:A1:B1:83:74, Friday, Jan 15,2021 12:38:56
[DHCP IP: (192.168.0.17)] to MAC address 3C:9C:0F:D3:A9:AF, Friday, Jan 15,2021 12:38:50
[DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 12:37:42
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:36:15
[DHCP IP: (192.168.0.15)] to MAC address BC:A5:11:9B:32:E4, Friday, Jan 15,2021 12:34:30
[DHCP IP: (192.168.0.17)] to MAC address 3C:9C:0F:D3:A9:AF, Friday, Jan 15,2021 12:30:41
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:30:34
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 12:29:23
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:28:12
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:28:01
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:27:08
[DHCP IP: (192.168.0.16)] to MAC address 84:E0:F4:9B:2F:0B, Friday, Jan 15,2021 12:18:06
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:10:17
[DHCP IP: (192.168.0.17)] to MAC address 3C:9C:0F:D3:A9:AF, Friday, Jan 15,2021 12:10:02
[DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 12:09:39
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 12:08:41
[DHCP IP: (192.168.0.15)] to MAC address BC:A5:11:9B:32:E4, Friday, Jan 15,2021 12:04:53
[DHCP IP: (192.168.0.13)] to MAC address BC:A5:11:9B:32:E4, Friday, Jan 15,2021 12:04:42
[DHCP IP: (192.168.0.14)] to MAC address 7C:C3:A1:B1:83:74, Friday, Jan 15,2021 12:04:38
[DHCP IP: (192.168.0.12)] to MAC address E8:40:F2:B9:20:80, Friday, Jan 15,2021 12:01:58
[DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:56:26
[DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:56:14
[DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:55:40
[DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:55:21
[DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 11:55:06
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 11:54:16
[DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:51:44
[DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:47:26
[DHCP IP: (192.168.0.11)] to MAC address 14:59:C0:48:CF:2D, Friday, Jan 15,2021 11:45:50
[DoS attack: snmpQueryDrop] from source 185.94.111.1,port 38698 Friday, Jan 15,2021 11:43:56
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 11:42:23
[DHCP IP: (192.168.0.10)] to MAC address 08:36:C9:17:52:FD, Friday, Jan 15,2021 11:41:46
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 11:40:41
[DHCP IP: (192.168.0.7)] to MAC address 8E:4C:CA:3A:1E:E6, Friday, Jan 15,2021 11:38:42
[DHCP IP: (192.168.0.9)] to MAC address 78:D2:94:31:01:3A, Friday, Jan 15,2021 11:38:28
[DHCP IP: (192.168.0.8)] to MAC address 10:0C:6B:33:A2:80, Friday, Jan 15,2021 11:38:01
[DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 11:35:39
[DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 11:35:27
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:35:11
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:35:01
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:34:48
[DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:34:25
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:34:13
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:33:58
[DHCP IP: (192.168.0.6)] to MAC address DC:A9:04:7F:59:F5, Friday, Jan 15,2021 11:33:25
[DHCP IP: (192.168.0.5)] to MAC address BC:A5:11:9B:3D:B6, Friday, Jan 15,2021 11:33:20
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:33:13
[DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:33:12
[DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:32:19
[DHCP IP: (192.168.0.3)] to MAC address 3C:37:86:B4:EF:53, Friday, Jan 15,2021 11:32:00
[DHCP IP: (192.168.0.2)] to MAC address A4:08:EA:D9:90:B6, Friday, Jan 15,2021 11:31:57
[Time synchronized with NTP server] Friday, Jan 15,2021 11:31:57
[Internet connected] IP address: 72.226.34.77, Friday, Jan 15,2021 11:31:56
[Time synchronized with NTP server] Friday, Jan 15,2021 11:31:56
[Internet disconnected] Friday, Jan 15,2021 11:31:52
[Initialized, firmware version: V2.5.0.14_1.0.8] Friday, Jan 15,2021 11:31:49
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Re: Orbi Cable Modem Dropping Internet Connection
Your power levels are out of spec. You also don't have all the locked downstream channels you should. Plus your logs show line issues.
Check the lines inside the house. Move the modem to right where the coax enters the home. Remove any splitters, amplifiers, or attenuators from the line. Check the line for kinks, damage, loose/old/bad/cheap connectors.
If you do all that and its still showing the same, they need to actually come out and check the line.
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Re: Orbi Cable Modem Dropping Internet Connection
Update:The tech came out yesterday and replaced the drop because of water damage and water in the line. They also replaced the
coax inside that runs directly to the modem (no splitters). Yesterday it was ok and today I'm receiving the same T3 errors again and the connection is dropping. I received 4 T3 Timeouts today. My signal levels look better but maybe I'm missing something. I have a 200Mb connection so I only get 24 bonded channels
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Re: Orbi Cable Modem Dropping Internet Connection
I don't think my photos uploaded so i will post them here:
Startup Procedure | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Downstream Bonded Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Upstream Bonded Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Re: Orbi Cable Modem Dropping Internet Connection
What speed package do you pay for. I see not all channels are locked in. If you have a 1Gb down service, 31 or all 32 channels should be locked in. If under 1Gb speed service, then you may not see all channel locked in. Something to ask the ISP about.
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