Orbi RBK50 Firmware upgrade problem

[Tommy3012]

got a handmedown rbk50 , firmware was 1.3.0.26  Both router and Sattelite. 

Firmware upgrade sattelite is ok to 2.5.1.8 but router won't do anything . when i add the .img en press uplode the weel keeps on turning " please wait a moment " but nothing happens . update's 2.2.1.212 and 2.5.1.8 same issue . anybody know the solution ? 

Thank You 

kind regrads 

T.

[CrimpOn · Accepted solution]

(It just ruins the whole day when a problem does not get solved.  Damn.)

My "absolute last resort" is to tftp the image. Netgear's routers are built with tftp (the most primitive file transfer program ever created).  Netgear publishes instructions for Windows here: https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP 

I have uploaded firmware to an Orbi using tftp.  (It was either that or box it up and send it back to Amazon, and I had only one day left on vacation to get it working before I left the state to come home.)  Surprised hell out of me when it worked.

My Google search seems to indicate that Mac's come with tftp, but I know almost nothing about Apple products.

[CrimpOn]

You followed the instructions on this web page: https://kb.netgear.com/000061530/RBR50-RBS50-Firmware-Version-2-5-1-8 

and did a Manual Update to 2.2.1.212 first?

How did that manual update fail?

[Tommy3012]

i've tried 2.0.0.74 / 2.2.1.212 and 2.5.1.8 .  in chrome you can see the upload reaching 100 % then it says wait for Orbilogin.net to respond .

the you get a connection error . when i log back in , nothing changed on firmware level .

as i said , satelitte is ok with most recent firmware .  firmware upload is possible wireless ?

[CrimpOn]

Have you tried another browser?

I see no reason why a firmware update could not be done over WiFi, but I have never tried it.

I am so old fashioned that I always access my Orbi by IP address, not the DNS name. Mine is the usual default, 192.168.1.1.

(not that this should make any difference, but then it's supposed to be working and isn't)

Did you do a "factory reset" on the Orbi before starting all this?

[Tommy3012]

Factor reset on router alone or also on sattelite?

[CrimpOn]

Given that the issue is with the router, I would power off the satellite and do the factory reset on the router.  Then, connect and try the manual firmware update to 2.2.1.212.

Power outages are a major irritation.  There have been several reports of Orbi's not surviving them.  I have my modem and Orbi on a UPS.  (Not that electronics are expected to fail if the power goes out.  Everything is supposed to be designed to survive power outages. And, most everything does, over and over. )

[Tommy3012]

Did what you told me to do but nothing changed . same result .  wait for orbilogin.net . and then error screen .  refresh orbilogin.net and nothing changed

[tomschmidt]

If possible, use a wired connection to one of the LAN ports of the RBR50 from a laptop or desktop to perform the firmware update.  This might be due to having such an old v1.x firmware on it that it does not like upgrading over WiFi.  Since your satellite is already upgraded, leave it turned off while upgrading the router. With the wired connection, upgrade to 2.2.1.212 first.  Once it is successfully installed, upgrade to v2.5.1.8 firmware.

[Tommy3012]

Thanks for all the help you already gave ,  last try was wired and with safari and chrome . nothing changed .

[Tommy3012]

Setup is IMacto RBR50 wired . do i put the modem in the Orbi or beter not ? 

the msg that chrome gets whenthe update fails is : ( in dutch :orbilogin.net heeft geen gegevens verzonden.) so Orbilogi.net did not send any information 

[CrimpOn · Accepted solution]

(It just ruins the whole day when a problem does not get solved.  Damn.)

My "absolute last resort" is to tftp the image. Netgear's routers are built with tftp (the most primitive file transfer program ever created).  Netgear publishes instructions for Windows here: https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP 

I have uploaded firmware to an Orbi using tftp.  (It was either that or box it up and send it back to Amazon, and I had only one day left on vacation to get it working before I left the state to come home.)  Surprised hell out of me when it worked.

My Google search seems to indicate that Mac's come with tftp, but I know almost nothing about Apple products.

[Tommy3012]

 wil try this later on :

https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client 

[Tommy3012]

don't knowhow to put it but it works!thanks guys for all the help