Orbi RBR20 Losing Configuration

[FURRYe38]

Glad you got it all working now. Thanks for letting us know the process. 

Ya, I never use Chrome. Google makes too many changes and it's too intrusive on data collection. Keep with Firefox or IE or try Edge. 

Enjoy. 

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@sjayt wrote:

OP here. 

This weekend I took the advice of this thread and things I had learned, and have resolved the issue.

1) I didn't use the mobile app. I used an ethernet connected PC, and using Firefox, I connected to orbilogin.com. I had wasted lots of time at the beginning of this trying to use Chrome - which refuses to login correctly, and had to find in a forum that Chrome doesn't work. Would be nice if NG would fix that BUG.

2) I downloaded both of the new .48 firmware zip files (one for the Satellites, one for the router) and extracted the .img files).

3) I installed the satellite firmware updates first. Tedious doing three separate installs, but no problems.

4) I installed the router firmware update. No problems. I downloaded a backup config after all the updates for safekeeping.

After restarting everything, it all works. No issues at all. In fact I'm getting better connection on one of the daisy-chained satellites than before the update.

I'm ready to call this case closed. Thanks all.

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[sjayt]

Chrome (for me) won't accept the default login, but simply cycles back to the login screen, over and over. Just plain won't login with any credentials.

This is something I saw elsewhere in these forums. 

[FURRYe38]

And you did clear all browser caches, PW history, exit the browser then re-launch and try again? I know that seem to help Opera. 

[sjayt]

Yes, did all that. Cleared cache, restarted chrome, forced reloads. Even tried incoginto mode. Chrome wouldn't connect. Firefox did.

Didn't want to waste more time debugging it.

[FURRYe38]

[Steve_Hil]

CLI FTW 😉

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@sjayt wrote:

Yes, did all that. Cleared cache, restarted chrome, forced reloads. Even tried incoginto mode. Chrome wouldn't connect. Firefox did.

Didn't want to waste more time debugging it.

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[Steve_Hil]

FYI.. My Orbi reports FW 2.3.1.58 is available for the base RBR router. The Netgear Support / Download pages have no references to it, yet.

According to the Orbi itself: V2.3.1.58 Release Notes: [Bug Fix] Fixes the issue where the time zone can't sync with the satellite. [Bug Fix] Fixes issues with the guest network control using Alexa. [Bug Fix] Includes security fixes.

However, my RBR20 CLI reports:
root@RBR20:/# uptime 16:17:09 up 11 days, 8:04, 2 users, load average: 0.62, 0.55, 0.52

So I'm not updating to new FW at this time. I did experience ONE unplanned reboot under V2.3.1.48, but so far, it's remained stable. I did not lose config after that reboot.

For now, I'll consider the issue resolved.

Support has a bunch of new questions, after our last discussion, so I'll update them, and send one final copy of the latest debug logs, but with 11 days uptime, I don't expect any logs to show anything, and this overall issue appears to be resolved.

Thanks, and good luck, folks.

[Steve_Hil]

Some of you may find this interesting/useful.. it's a record of each update Feature/Fix info.

https://http.fw.updates1.netgear.com/rbr20/ww/stringtable.dat

[Changes]
<MSG2062>= Initial release.

<MSG2064>=[New Feature] The second release for RBR20 and RBS20 with Canada Power table.

<MSG2410>=[Bug Fix] Fixes the issue where Orbi app displays a "Router Not Setup" message and requests the user to setup their Orbi router again even though the user already completed the Orbi router installation. [Bug Fix] Fixes issues where Internet access is not available on some devices, but available on others. [Bug Fix] Fixes an issue where Satellites get disconnected from Router. [Bug Fix] Protection for the MDNS packet flood issue. [Bug Fix] Addresses an issue where websites set to unmanaged are unreachableMultiple other connectivity & RF improvement. [Known issue] When user has two or more Orbi satellites connected to Orbi router using Ethernet backhaul connection, an Orbi satellite might not connect to the Orbi router after the firmware update. A workaround solution is to reboot the Orbi router and then wait for 2-5 minutes.

<MSG2416>=[Bug Fix] Fixes issues with the Apple HomeKit connectivity. [Bug Fix] Fixes the wireless crash and reboot issue when the router is under stress. [Bug Fix] Fixes WiFi disconnection and IOT issues. [Bug Fix] Fixes an issue where devices on the Guest Network are able to see (but not connect to) some devices on the main network. [Bug Fix] Fixes an issue where device boot order caused devices connected over Ethernet Backhaul to connect wireless backhaul. [Enhancement] Updates the OpenVPN certificate from MD5 to SHA-256.

<MSG2210>=[New Feature] Support for Orbi Voice. [New Feature] Orbi Outdoor Satellite support in Europe & Australia. [New Feature] Stability & performance related bug fixes. [Bug Fix] Bug fixes for Ethernet backhaul

<MSG2328>=[New Feature] Adds customer firmware pull. [New Feature] Expands the IP reservation function from 64 clients to 253 devices. [New Feature] Adds weak admin password checking. [Bug Fix] Fixes some issues.

<MSG2344>=[Bug Fix] Fixes the firmware update issue for Japan, Australia, and Canada.

<MSG2348>=[Bug Fix] Fixes the GUI display issue when the language is set to Japanese.

<MSG2358>=[Bug Fix] Fixes the issue where the time zone can't sync with the satellite. [Bug Fix] Fixes issues with the guest network control using Alexa. [Bug Fix] Includes security fixes.

[FURRYe38]

Thanks for letting us know. 

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@Steve_Hil wrote:

Some of you may find this interesting/useful.. it's a record of each update Feature/Fix info.

https://http.fw.updates1.netgear.com/rbr20/ww/stringtable.dat

[Changes]
<MSG2062>= Initial release.

<MSG2064>=[New Feature] The second release for RBR20 and RBS20 with Canada Power table.

<MSG2410>=[Bug Fix] Fixes the issue where Orbi app displays a "Router Not Setup" message and requests the user to setup their Orbi router again even though the user already completed the Orbi router installation. [Bug Fix] Fixes issues where Internet access is not available on some devices, but available on others. [Bug Fix] Fixes an issue where Satellites get disconnected from Router. [Bug Fix] Protection for the MDNS packet flood issue. [Bug Fix] Addresses an issue where websites set to unmanaged are unreachableMultiple other connectivity & RF improvement. [Known issue] When user has two or more Orbi satellites connected to Orbi router using Ethernet backhaul connection, an Orbi satellite might not connect to the Orbi router after the firmware update. A workaround solution is to reboot the Orbi router and then wait for 2-5 minutes.

<MSG2416>=[Bug Fix] Fixes issues with the Apple HomeKit connectivity. [Bug Fix] Fixes the wireless crash and reboot issue when the router is under stress. [Bug Fix] Fixes WiFi disconnection and IOT issues. [Bug Fix] Fixes an issue where devices on the Guest Network are able to see (but not connect to) some devices on the main network. [Bug Fix] Fixes an issue where device boot order caused devices connected over Ethernet Backhaul to connect wireless backhaul. [Enhancement] Updates the OpenVPN certificate from MD5 to SHA-256.

<MSG2210>=[New Feature] Support for Orbi Voice. [New Feature] Orbi Outdoor Satellite support in Europe & Australia. [New Feature] Stability & performance related bug fixes. [Bug Fix] Bug fixes for Ethernet backhaul

<MSG2328>=[New Feature] Adds customer firmware pull. [New Feature] Expands the IP reservation function from 64 clients to 253 devices. [New Feature] Adds weak admin password checking. [Bug Fix] Fixes some issues.

<MSG2344>=[Bug Fix] Fixes the firmware update issue for Japan, Australia, and Canada.

<MSG2348>=[Bug Fix] Fixes the GUI display issue when the language is set to Japanese.

<MSG2358>=[Bug Fix] Fixes the issue where the time zone can't sync with the satellite. [Bug Fix] Fixes issues with the guest network control using Alexa. [Bug Fix] Includes security fixes.

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