So for some reason, it appears the Orbi I have is doing something that prevents hulu from streaming, and I cannot figure out why. I recently signed up a few weeks ago during the black Friday special it will play 3 commercials, then kick out an error message that they are "working on it" and error code is P-Dev313.
I first thought it was the TV, so i reinstalled the app on the Samsung TV. No luck. Tried the 2nd tv, same issue, I cleared caches, nothing changed. I finally try on my laptop, still, the same error message. Neflix and prime are all working fine. So I disconnect my phone from the wifi and access the app via mobile. it works fine.
So now I am thinking there is an issue with my ISP (Frontier). They insist everything looks good. I have 480 MBS upload/downloan, latency is 27. I know it isn't earth shattering numbers, but that is what the router can handle and I never had problems with the speed.
I contact hulu, they trouble shoot the whole merry go around, and nothing works. After I talk with them, I decide to see what happens when I hard wire the tv. When I take the eternet cable out of the Orbi and plug it right into the TV, hulu works fine.
So I don't know what to make of that. But I take out the eternet cable and plug it back into the orbi. I then grab an extra eternet cable and use it to connect the orbi with the TV via hardwire. The error message comes up again now.
I am positive that the orbi is somehow the culpret now since hulu works fine when I use mobile internet or I use a hard wire to bypass the orbi.
does anyone have any ideas? I don't have that orbi armor subscription set up.
The ONT "brand" says frontier. I looked around at the labels, and I can't tell who the manufacturer is, but I attached an image of it.
Hulu said that the error message usually means that my speed isn't good enough. but they said with my stats, i should be ok. Hulu support basically had me test the speed, restart the router, and they did some unspecified stuff on their side. then they said they did everything they could do, and told me to call my ISP. My ISP looked into it, and their reasoning is that if every other website like Netflix is working, it is a hulu issue.
but what seems odd is it works when i hardwire directly to the tv, but not when I hardwire from the orbi to the TV.
Is it correct that the Hulu subscription can be used to stream on any device that can run the Hulu app (such as Apple and Android phones/tablets, laptops, computers, etc.)?
What happens when you attempt to stream on devices other than those two televisions?
p.s. It seems sort of cruel that Hulu is able to stream three commercials with no problem but throws an error when the content you want should start.
the channels were set to Auto and 48. i just changed to 1 and 40 now. No change in the issue.
i have 2 satellites set up.
I guess I could get a splitter and use that to hardwire to the tv. I don't have one on hand though. If I hardwire now, i would have to disconnect eternet cable from the orbi to plug it into the TV.
And that would only fix one TV, but it is something.
I guess I could get a splitter and use that to hardwire to the tv. I don't have one on hand though. If I hardwire now, i would have to disconnect eternet cable from the orbi to plug it into the TV.
A splitter will not allow both the Orbi and the television to connect to the ISP modem.
That Hulu error message turns up a lot of internet hits. It sounds like you may have tried some of the recommended solutions?
