I have been running an Orbi system with an RBR50 router and three RBS50 satellites for some time without issues, when a week ago or so it started dropping wifi connections and apparently also internet connection.
I have googled and tried various solutions mentioned without result. Including turning Traffic control off which seemed to have given a similar problem in an earlier version of FW.
I have also upgraded to the latest firmware version which had to be done manually because the Orbi did not recognize there was a new version available. So that's another issue.
Anyway, the problem is exactly the same even after upgrade to latest version.
I have now turned the system off and replaced it with my old ASUS router and it has been working flawlessly for several days.
Any ideas what the problem with my Orbi may be? As far as I know there has been no changes made to the system that made the problem occur.
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
FW version is the latest, 2.7.5.4, didn't change in the last couple of days, and was downloaded manually as I mentioned 😉
There's no modem or router, this is hooked up directly to the WAN, copper/fibre conversion box. Been running my old ASUS router for a few days now without a single issue, hooked it up just like it was when I removed it to install the then new Orbi system.
The system has been working for a long time and this happened without any changes to the system afaik, phsyical or settings.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
How many RBS are deployed? What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.
FW version is the latest, 2.7.5.4, didn't change in the last couple of days, and was downloaded manually as I mentioned 😉
There's no modem or router, this is hooked up directly to the WAN, copper/fibre conversion box. Been running my old ASUS router for a few days now without a single issue, hooked it up just like it was when I removed it to install the then new Orbi system.
The system has been working for a long time and this happened without any changes to the system afaik, phsyical or settings.
