Re: Orbi RBR50 V2.6.1.40 - Missing Devices

Mrpopup · ‎2020-12-11

The somewhat persistent 'missing devices issue' is now more prevalent / worse on software version 2.6.1.40.

It appears that devices connected via Ethernet (to either the router or satellites) are always shown, all wireless devices connected to the router are shown, but only a random selection of wireless devices connected to satellites are displayed.

Non-displayed devices appear to work correctly and are correctly assigned their 'reserved' IP address (if applicable).

My set up is:

Router - Ethernet connected RBR50 running 2.6.1.40
Satellite 1 - WiFi connected RBS50 running 2.6.1.40
Satellite 2 - Ethernet connected RBS20 running 2.6.1.38

(Note: this is a non-USA setup)

Reboots of any Router and/or Satellite makes no difference and the issue is worse on this version of software than the prior 2.5.2.4.

Reboots of the missing devices also make no difference.

Of course this issue manifests via both the Web/Browser and iPhone app interfaces.

Surely this longstanding problem can be resolved as it is a serious detractor from what is essentially a good product.

Thank you.

michaelkenward · ‎2020-12-12

You have posted your message in the section of this community given over to General WiFi Routers (Non-Nighthawk). (This is easily done, given Netgear's impenetrable community structure.)

You might get more help, and find earlier questions and answers about your hardware, in the appropriate section for your device. That's probably here:

Orbi - NETGEAR Communities

I will ask the Netgear moderator to move your message.

Mrpopup · ‎2020-12-12

Apologies and thanks.

FURRYe38 · ‎2020-12-13

Has a factory reset and setup from scratch been performed since last FW update?

@Mrpopup wrote:
The somewhat persistent 'missing devices issue' is now more prevalent / worse on software version 2.6.1.40.
It appears that devices connected via Ethernet (to either the router or satellites) are always shown, all wireless devices connected to the router are shown, but only a random selection of wireless devices connected to satellites are displayed.

Non-displayed devices appear to work correctly and are correctly assigned their 'reserved' IP address (if applicable).

My set up is:
Router - Ethernet connected RBR50 running 2.6.1.40
Satellite 1 - WiFi connected RBS50 running 2.6.1.40
Satellite 2 - Ethernet connected RBS20 running 2.6.1.38
(Note: this is a non-USA setup)

Reboots of any Router and/or Satellite makes no difference and the issue is worse on this version of software than the prior 2.5.2.4.
Reboots of the missing devices also make no difference.

Of course this issue manifests via both the Web/Browser and iPhone app interfaces.

Surely this longstanding problem can be resolved as it is a serious detractor from what is essentially a good product.

Thank you.

Mrpopup · ‎2020-12-14

No, I have not done a 'factory reset', as I assume that I will loose all the connection, secure access and reserved port settings and that take a wee while to load.

Thanks.

FURRYe38 · ‎2020-12-14

Something that needs to be tired. You can save off a back up of the RBRs configuration before doing the reset.

Connections will reestablish when the RBR comes to ready with the ISP service. Connections will be back when you reset up the SSID name and PW.

If not, you may need to downgrade back to what had been working.

Good Luck.

Mrpopup · ‎2021-01-04

Thank you.

The RBR50 Factory Reset/Restore solved the "missing devices" problem, however it did introduce a different issue.

My RBS20 Satellite would only show "Confic Sync" as a status.

Multiple reboots, resyncs and factory resets failed to resolve the issue.

reverting back a version of firmware did solve the issue and now everything is 100% correct.

RBS20 was up on 2.1.6.28 and now is down on 2.5.1.16 and works fine. Possible issue/bug in 2.1.6.28.

Appreciated the help received.

Cheers

FURRYe38 · ‎2021-01-04

Enjoy.

darkol1 · ‎2021-02-27

Hey @FURRYe38

Same issue and similiar setup as you (RBR50, RBS50, 2 RBS20 devices).

Have issue with nVidia Pro Sheild using Orbi network and not appearing in list of connected devices!

Based on seeing your post, suspect firmware issue as well.

Have an existing issue with not being able to activate trial for Armor using my inphone as well, wonder if you are experiencing this as well?

Cheers!

Darrell

FURRYe38 · ‎2021-02-27

What happens when you turn OFF all RBS and just connec the device to the RBR, does it appear on the RBRs list at all?

@darkol1 wrote:
Hey @FURRYe38
Same issue and similiar setup as you (RBR50, RBS50, 2 RBS20 devices).
Have issue with nVidia Pro Sheild using Orbi network and not appearing in list of connected devices!
Based on seeing your post, suspect firmware issue as well.
Have an existing issue with not being able to activate trial for Armor using my inphone as well, wonder if you are experiencing this as well?
Cheers!
Darrell

darkol1 · ‎2021-02-28

Thanks for the response, just left it for the night and that device appeared.

If you are an iPhone user with ORBI, would be curious to know if you are able to actvate the Armor trial as I am getting the error "Failed to Subscribe" and thinks a factory reset is the only thing that can be done.

Cheers!

Darrell

FURRYe38 · ‎2021-02-28

I tried and get the same message.

Netgear has set up a community forum specifically for the Armor product. Most of the people who watch that forum are more likely to have experience with Armor and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
https://www.netgear.com/landings/armor

@Blanca_O
Good Luck.